SHEIN delivers extremely poor customer service with systemic issues in order verification, refunds, returns processing, and delivery accountability, resulting in widespread customer distrust despite low prices (1.5/5 rating).
What customers love
Common concerns
Customers mention
Good CS but very poor delivery service and messing system. Delivery man leaves items outside (item can be stolen), their messaging system sends messages multiple times saying “item is delivered “ but there no item at the doorstep or downstairs by mailbox or outside the building. It’s stressful, mental pressure, frustrating. They should fix these problems.
Based on 29 verified customer reviews, SHEIN holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.