SHEIN Reviews: 29 Verified Reviews (1.5/5)

ReviewTerminal SummaryBased on recent reviews

SHEIN delivers extremely poor customer service with systemic issues in order verification, refunds, returns processing, and delivery accountability, resulting in widespread customer distrust despite low prices (1.5/5 rating).

What customers love

Affordable pricing on clothing and accessories
Quick delivery in some cases
Variety of cute designs and styles

Common concerns

Refunds refused or delayed using technicalities (sanitary seals, box damage, 45-day policy loopholes) despite valid return reasons
Customer service unresponsive, circular, uses copy-paste bot responses, and dismisses legitimate complaints instead of investigating
Missing items from orders with no resolution; customers asked to return items they never received
Delivery tracking inaccurate or fraudulent (wrong states, impossible timestamps, forged signatures); packages marked delivered but not received
Return process deliberately obstructive; hygiene seals allegedly tampered with in warehouse to deny refunds
Account freezing without explanation or proper support assistance
Inconsistent sizing and poor quality despite low prices

Customers mention

refund rejectioncustomer service failuresdelivery problemsreturns processmissing itemssanitary seal disputes

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Showing 2 5-star reviews

Verified

Susan

20 May 2026

Shein is brilliant very good value for…

Shein is brilliant very good value for money adult and children clothes love it

Verified

cli***e

14 September 2023

Recibí un artículo algo doblado. Devolución del dinero

Recibí un artículo algo doblado, lo cual no lo inutilizaba del todo pero no era correcto. Me devolvieron la totalidad de su importe

Frequently asked questions about SHEIN

Is SHEIN trustworthy?

SHEIN is rated 1.5 out of 5 from 29 verified customer reviews on ReviewTerminal — rated Bad. 10% of customers gave 4 or 5 stars.

What is SHEIN's rating?

SHEIN has an average rating of 1.5 out of 5 based on 29 customer reviews on ReviewTerminal.

How many reviews does SHEIN have?

SHEIN has 29 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

SHEIN — Review Summary

Based on 29 verified customer reviews, SHEIN holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.

SHEIN Reviews