SiteMinder delivers inconsistent experiences with strong support from individual agents offset by systemic billing issues, technical bugs, and poor front-line support responsiveness that frustrate many users despite a 3.9/5 rating.
What customers love
Common concerns
Customers mention
very polite and smooth process
very helpful
Luis from Siteminder provided outstanding support in helping me set up my rates correctly. He was patient, knowledgeable, and took the time to ensure everything was structured properly, preventing any issues with OTA pricing or direct bookings. His expertise and attention to detail made a complex process much easier to navigate. I truly appreciate his dedication and highly recommend him to anyone needing expert assistance with Siteminder. Fantastic service!
Ravi is extremely helpful and provides very clear explanations. A perfect 10/10 service!
Damini was very help and was able to assist with my questions that I had
Great support!
Preeya of Support team is very kind and can assist me to find a solution promptly.
The customer service and how easy it can connect to so many different channels
Kath is Really helpful and kind to help me to solve the problem
Great attention Vibha, so faster and helphul
I had a great experience with AL. He was able to help our General Manager gained access to his Site minder account. He was awesome😍
Quick answering on phone call
Based on 40 verified customer reviews, SiteMinder holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.