SiteMinder delivers inconsistent experiences with strong support from individual agents offset by systemic billing issues, technical bugs, and poor front-line support responsiveness that frustrate many users despite a 3.9/5 rating.
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Whilst the platform has workable functionality and generally responsive customer service, it is structured to only sell single hotel rooms and does not adequately support suites, multi bedroom units, cabins, or self-contained accommodation. This limitation can cause guest confusion and makes the system unsuitable for many non-hotel accommodation models. Due to this customer confusion, we cancelled our subscription. However, despite providing written notice to cancel and clear instruction for all payments to cease, charges continued to be debited from our bank account after cancellation. These charges are currently under dispute and have required escalation. Based on our experience, the platform is best suited to traditional hotels that only sell individual rooms. Other accommodation providers should carefully assess both suitability and cancellation processes before committing.
Based on 40 verified customer reviews, SiteMinder holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.