SiteMinder Reviews: 40 Verified Reviews (3.9/5)

ReviewTerminal SummaryBased on recent reviews

SiteMinder delivers inconsistent experiences with strong support from individual agents offset by systemic billing issues, technical bugs, and poor front-line support responsiveness that frustrate many users despite a 3.9/5 rating.

What customers love

Individual support agents (Kath, Luis, Damini, Ravi, Preeya) are exceptionally helpful, patient, and responsive
Platform functionality is intuitive and user-friendly with reliable OTA connectivity when working properly
Senior support team conducts thorough investigations and demonstrates accountability when escalated

Common concerns

Persistent billing issues including unauthorized charges after cancellation, overcharging, and continued invoicing after contract termination
Critical technical bugs causing double bookings and inventory sync failures with no financial compensation or accountability
Front-line and first-tier support is unresponsive, uses templated responses, and fails to resolve issues; cancellation process is deliberately obstructive
Platform poorly supports non-hotel accommodation types (suites, cabins, multi-bedroom units) causing guest confusion
Onboarding involves misleading sales promises, no-show kickoff calls, and radio silence leaving customers questioning legitimacy

Customers mention

billing and refundscustomer support qualitytechnical bugs and sync issuescancellation and account closureonboarding and setupchannel connectivity

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Showing 1 3-star review

Verified

Frankie Wong

1 April 2025

The system is great but the MFA is…

The system is great but the MFA is quite hard to use. I had got stuck twice. Luckily their support team - Harvey, very patient and helpful and help me to solve out all the problem.

Frequently asked questions about SiteMinder

Is SiteMinder trustworthy?

SiteMinder is rated 3.9 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Good. 70% of customers gave 4 or 5 stars.

What is SiteMinder's rating?

SiteMinder has an average rating of 3.9 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does SiteMinder have?

SiteMinder has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

SiteMinder — Review Summary

Based on 40 verified customer reviews, SiteMinder holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.

SiteMinder Reviews