SiteMinder delivers inconsistent experiences with strong support from individual agents offset by systemic billing issues, technical bugs, and poor front-line support responsiveness that frustrate many users despite a 3.9/5 rating.
What customers love
Common concerns
Customers mention
really helpful site
KATH is the best and prompt. She has been very helpful with instructions on how to change phone number
They are very helpfull all the time. Thank you
The system is great and strong. And the best is the customer service, if you have a problem you can speak to an agent straight away and get it sorted there and then.
Damini was very helpful!
Changing channel managers can often feel like a daunting ordeal, but Sightminder made the transition incredibly smooth and enjoyable. Thanks to their exceptional onboarding process and truly outstanding support team, every specific request I had was accommodated seamlessly. With Sightminder, it genuinely feels like the sky's the limit. I particularly love how user-friendly and intuitive the platform is—it's designed with users in mind, making daily tasks straightforward and efficient. Sightminder's combination of flexibility, ease of use, and supportive staff make it stand out. I can only highly recommend Sightminder to anyone looking for a reliable and adaptable channel manager!
I must say that my last experience was brief and that's all I needed. Kath gave me direct and concise answers that helped me immediately.
Very helpful :)
NONE, Good experience
Very helpful
All perfect
Great support and easy to use! Help is top tier and no issues with connection, very reliable.
The response time to queries and help with technical problems is awesome.
I usually use the chat to clarify small doubts I have while using Siteminder extranet. Kath was so helpful and quick to reply.
Great Help Quick response and very knowledgeable
Based on 40 verified customer reviews, SiteMinder holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.