Sons delivers strong product quality and fast delivery with mostly excellent customer service, but a significant minority of customers report serious issues with refunds, subscription charges, and unresponsive support that contradict advertised guarantees.
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Got the hair thickening clay with caffeine and B7, super product. Holds all day, smells great and is superb value too.
Son’s customer support is amazing. I am the first to moan if a service is shoddy so I want to express my gratitude to this company. I am a repeat customer and recently had a problem with an order. I emailed and the problem was sorted by Amira without hesitation within 24 hours. It’s a great reassurance to customers that may be wary of using a company to know that it is on the ball and sorts out a problem within a day. Thank you
All been good. Obviously too seen to see results but the products arrived quickly and were well packaged. All smell nice not too chemically. Fingers crossed for results
Wonderful service and product as always.
My experience with Sons has been truly excellent. From the very beginning, the service has been outstanding, and the products arrived quickly and in perfect condition. The shampoos and creams I receive are of high quality, and it’s clear that the company places great importance on customer care. I’ve noticed a significant improvement and feel that the products genuinely deliver on their promises. What stands out the most, however, is the company’s consistency and reliability. I feel supported every step of the way and that they truly care about the results. I will definitely continue to trust them and highly recommend them to anyone facing similar concerns.
Sons company - for getting hair loss treatment products & services, has been an exceptional experience for me. I wa a bit sceptical in the beginning as it is my first experience with this company and I have not heard about it previously. But now I have become a big fan of them. They are very professional and have a very good & superb after-care services which they provide for free along with the treatment plan. They give discount on products on your 1st month of starting the treatment. They have a money back guarantee also if the treatment doesn't work after 6 months! As far as the effectiveness of their products is concerned, then i will have to wait for 3 - 6 months to see visible results. So wishing for the best!
I tried the conditioner and it is an ok conditioner, I used it on both my scalp and ends but I feel like it doesn't give enough moisture to the ends of my hair.
I have absolutely no idea, your are about 5 months and 2 weeks to soon to be asking for a review
Really good stuff, my hair feels thicker for sure. I like the viscosity as well, moulds my hair to a good shape! What more can you ask for inn a hair clay? Delivery was super quick too.
It’s concerning after reading the negative reviews that it takes multiple times and a bad review for this company to acknowledge the people that have had issues. It seems like he’ll take your $$ for the purchase and as long as it’s positive they’ll respond. I would actually attempt to purchase this product if the negative reviews were just that the product did not work for them but since it’s that and that there’s little no response, I’m gonna pass.
I paused my subscription and was still charged and send the products, the customer service refused to send me a return postage slip and insisted I pay for returning the package. To date I still did not get a refund - Absolute tone deaf brand experience.
Refunds doesn't exist as it's claimed as subscription medicine, even if you decline the order and it's untouched. No subscription reminders, it's on you to remember that it's every 6months.
Worst customer service. I ordered their 6-month plan and started experiencing diarrhea and stomach issues after just two doses. I informed them immediately and asked for guidance on the return and refund process, especially since they advertise a 100% money-back guarantee on their website. Unfortunately, they showed no real concern for my health. Responses took 2–3 days and felt like generic copy-paste replies. In the end, they simply refused to refund me. Stay away from this company if you expect them to care about customer health or honor their money-back guarantee. In my experience, the guarantee feels completely misleading.
Amazing products for sure definitely sticking to the company products, delivery was fast and on time and the services was fantastic
I have been using this SONS thickening hair clay for the past few weeks or so. I wanted to write an honest review covering the whole process because buying online can be hit-or-miss. About the product and packaging The clay comes in a sleek, sturdy tub that looks good on the bathroom shelf. The texture of the clay itself is quite dense but warms up easily when you rub it between your palms. It has a subtle, clean scent that isn't overpowering. How it performs I have noticeably thinning hair on top, and this product actually works. It gives an instant thickening effect and a completely natural, matte finish—no greasy look at all. A small, pea-sized amount provides a solid hold that lasts my entire work day, but my hair still feels soft enough to restyle if I run my hands through it. It also washes out easily with regular shampoo. The product itself is a 5/5 and does exactly what it promises for thinning hair.
Based on 40 verified customer reviews, Sons holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.