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Sons

sons.co.uk/
4.3

40 reviews

75%
5-star
80%
Positive
13%
1-star
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ReviewTerminal Summary

Sons delivers strong product quality and fast delivery with mostly excellent customer service, but a significant minority of customers report serious issues with refunds, subscription charges, and unresponsive support that contradict advertised guarantees.

What customers love

  • Product effectiveness and quality, especially hair thickening clay and shampoos with visible results
  • Fast delivery and premium packaging presentation
  • Responsive and helpful customer service (from majority of interactions)

Common concerns

  • Money-back guarantee not honored; customers refused refunds despite advertised 100% guarantee
  • Subscription billing issues: customers charged after pausing, no refund provided, and no return postage offered
  • Inconsistent customer service response: some customers wait 2-3 days or receive no reply, contradicting positive reviews

Customers mention

Hair thickening/thicknessFast deliveryCustomer service responsivenessProduct qualitySubscription/refund issues
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Showing 1 2-star review
J
Verified
Jerry Knopf
15 May 2026

It’s concerning after reading the…

It’s concerning after reading the negative reviews that it takes multiple times and a bad review for this company to acknowledge the people that have had issues. It seems like he’ll take your $$ for the purchase and as long as it’s positive they’ll respond. I would actually attempt to purchase this product if the negative reviews were just that the product did not work for them but since it’s that and that there’s little no response, I’m gonna pass.

Sons — Review Summary

Based on 40 verified customer reviews, Sons holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.

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