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Sons

sons.co.uk/
4.3

40 reviews

75%
5-star
80%
Positive
13%
1-star
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ReviewTerminal Summary

Sons delivers strong product quality and fast delivery with mostly excellent customer service, but a significant minority of customers report serious issues with refunds, subscription charges, and unresponsive support that contradict advertised guarantees.

What customers love

  • Product effectiveness and quality, especially hair thickening clay and shampoos with visible results
  • Fast delivery and premium packaging presentation
  • Responsive and helpful customer service (from majority of interactions)

Common concerns

  • Money-back guarantee not honored; customers refused refunds despite advertised 100% guarantee
  • Subscription billing issues: customers charged after pausing, no refund provided, and no return postage offered
  • Inconsistent customer service response: some customers wait 2-3 days or receive no reply, contradicting positive reviews

Customers mention

Hair thickening/thicknessFast deliveryCustomer service responsivenessProduct qualitySubscription/refund issues
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Showing 2 3-star reviews
J
Verified
Jully
16 May 2026

Ok conditioner

I tried the conditioner and it is an ok conditioner, I used it on both my scalp and ends but I feel like it doesn't give enough moisture to the ends of my hair.

C
Verified
Charlie
15 May 2026

I have absolutely no idea

I have absolutely no idea, your are about 5 months and 2 weeks to soon to be asking for a review

Sons — Review Summary

Based on 40 verified customer reviews, Sons holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.

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