Sound Affects delivers exceptional service with reliable delivery and knowledgeable staff, though operational errors in fulfillment can occasionally occur and impact customer satisfaction.
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Ordered an item that was required urgently by the luthier for a custom build. Contacted SoundAffects to advise. Item was ordered with Next Day delivery which cost £9.99. On the due date for delivery the Item had not been received, and it became clear that it had been sent using standard postage, not Next Day. Contacted SoundAffects who said they had sent the item out using normal post by mistake. So then I had to pay £60 to get a replacement sent to the luthier... Tried to get my £9.99 Next Day Delivery postage refunded, waited 11 days and then chased, was then told that the person responsible for doing the refund had been told to do it, but it had "slipped their mind". Can you guess if I will be doing business with SoundAffects again????
Based on 20 verified customer reviews, Sound Affects holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.