South West Upholstery delivers exceptional craftsmanship and customer service with a 4.8/5 rating, though occasional issues with cushion comfort and follow-up on post-delivery concerns emerge in rare cases.
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Customers mention
We have used SW Upholstery a couple of times in the past and have always been pleased with service and finished product. Most recently we had a 15 year old cuddle chair re-upholstered with South West Upholstery and are delighted with the results! The quality and skill of your workmanship and finish is great!
My sofa was old and falling apart but didn’t want to buy a new one with two big dogs.. I am over the moon with the refurb of my sofa. It looks brand new and the quality is 💯 . Such a good job. Thank you Ryan, Abbie and team 🤩
Fabulous Service from South West Upholstery: forwarded me links to a huge array of fabrics for recovering my two sofas. I had very specific requirements: loose covers that could be washed, in velvet and hardwearing cotton weave. Would definitely recommend: both the accounts office and delivery persons were super friendly and efficient. Thank you.
What a great company to do business with! Communication was timely, supportive and professional, my choice of fabric samples were sent through quickly, and my newly upholstered chair looks like it would have done when it was originally made. With collection and delivery available as well, it was a seamless and positive experience. Thank you
The service has been excellent from the initial contact and quotation to receipt of the final item. I trusted they would look after my favourite chair and they didn’t let me down. The final leather upholstery was finished to the highest quality and finish and I couldn’t be more happy with it
Quality of workmanship excellent. Great communication and very friendly staff. Collection and Delivery also communication with drivers very smooth Would highly recommend
I had a new set of loose covers made for my sofa, with new seat cushions and it looks fantastic, like a completely new sofa. The team at SW upholstery were really helpful and arranged for the various fabric samples I chose to be posted to me. Communication was good and the quality of the work is excellent. I would definitely use them again.
Really lovely friendly guy! He came in and took our old cushions away as well as stuffing our new cushions! Thank you so much, saved me a lot of stress ☺️
It was fantastic dealing with SWU we had our furniture re stuffed and treated looks fantastic great company to deal with on time and great dealing with all staff. A special thank you to Mike and Leanne a credit to the company.great Job
This is the second time I have used SWH. Leanne in customer service is friendly and very efficient. She was great in providing some technical knowledge and helped us choose the right product for our renovations. The work was done within 2 weeks as promised and we are very happy with the results and look forward to using our sofa for another 15 years. The workmen who I have encountered twice on my collection days, were extremely helpful and friendly and one gets the feeling that the company really cares about both employees and customers. I will use them again.
Excellent customer service from Leanne in helping us choose what turned out to be the perfect fabric. The expertise of your upholstery team transformed the chair. We are absolutely delighted with the finished product which was delivered well within the time frame. Would not hesitate to recommend South West Upholstery to anyone looking for a quality job.
I needed 2 replacement sofa seat cushions and having seen the selection of fillings available on the website decided to visit the showroom to try before ordering. I am so glad I did. Leanne was very helpful and I enjoyed my "princess and the pea experience" alongside a mug of tea. The two cushions were delivered, as promised, in time for my family visiting for Easter. The 2 delivery men were delightful and as I had only handed over 1 of the the two covers on my visit, they offered to stuff the second cushion into it's cover and place both onto my sofa. I am really pleased with the quality of the cushions and consider the cost of replacement to be very reasonable. South West Upholstery will be my first choice for for any other upholstery needs I may have in the future.
I needed replacement sofa seat cushion covers for my 30 year old chesterfield sofa .South west upholstery have created exquisite replacements with identical shape and piping to the original seat cushions. I would highly recommend if you’re looking for quality craftsmanship.
We are so pleased with the work South West Upholstery have undertaken on our power recliner sofa. We had just one sofa re-upholstered (as it was the only one we mainly sat on) and we asked them to try to match the existing furniture when the job was done. They only had pictures to work from, and, of course the sofa they were working on, but that was very worn. We were amazed at the outcome and the standard of workmanship. We are so pleased with it, because it means we didn't have to throw away every piece of furniture and end up buying poor quality replacements, which is often what's on sale in the main stores. It looks brand new and you would never know what has been done. Our heartfelt thanks to whoever did the work and to the professional drivers who collected and delivered it back.
Two replacement settee cushions and 6 dining chair pads. The help and choices given for what we needed was excellent. We were very pleased with the craftsmanship of the goods. Leanne was was very helpful and knowledgeable and nothing was too much trouble. The cost was very competitive. We will happily use them again.
Based on 20 verified customer reviews, South West Upholstery holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.