South West Upholstery delivers exceptional craftsmanship and customer service with a 4.8/5 rating, though occasional issues with cushion comfort and follow-up on post-delivery concerns emerge in rare cases.
What customers love
Common concerns
Customers mention
We had our four seater sofa re upholstered, the craftsmanship in the detail is fantastic, however the foam in the cushions are solid making the sofa very uncomfortable. Having contacted the company afterwards about this I was advised that they would settle, however after a month the cushions are still solid. A further quote was provided for hollow fibre cushions but this would be at a further expense and that they don’t offer a super soft foam option which would be a preferred option to hollow fibre. Disappointed with end product as a result.
Based on 20 verified customer reviews, South West Upholstery holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.