SPARNET has a severely damaged reputation (2.8/5) due to chronic shipping delays, poor customer service responsiveness, and product quality issues, though a minority of customers report positive experiences when issues are resolved.
What customers love
Common concerns
Customers mention
God sevice👍👏
Ordered a pillow with really good price and I'm really pleased with the product.
It took you 3 months to ship my order. Only for it not to be delivered at all. No notice, nothing. Useless amateurs are not supposed to run businesses. I demand my money back. I already sent an email about it and expect you to pay me back.
Trustable and fast service in a short time.
Below zero. I ordered 27 Dec, but I have not got anything. They draw the money 850 SEK immediately. No message about any delay. I have contacted the customer support. No answer, nothing. They have no phone number. Really bad. Do not buy anything from Sparnet! And Sparnet, do not ask for the order number, search in your email and you will find my order number.
My order take over 3 weeks before it arrives. Lamp what i order was broken and not work. They not answer my messages. In from Finland and this company is from Sweden.
Here it comes, how is it possible to drive a business were you make you customers think and fell like your company is a scam. I see you get alot of angry people for not reacting on anything, even though you promess 2 working days response time. I ordered christmass pressents for my two little children the 12 of december. I have contacted you several times and still NOTHING! I wish it was you who had to tell me little children that there christmas pressents sadly did not arive, and that i dont even know if they ever will. How can you drive a business this way. If you knew there would be problems with what you sell, every desent company with respect for themself and their customers would have given them an update ore exuse to what is happening. I am still not sure if this is just a scam to take peoples money!
I ordered a pillow but i decided i wanted to cancel the order, 1 week no answer. Really bad customer service, get a livechat for the site or something. Still waiting for the answer..
I ordered Christmas present for my kids 14 days ago and I have not received them or heard anything from the company. I choose payment klarna, so luckily I have not paid them jet.
Made an order on december 10th. After that I did get a confirmation that the order was succesfully done but since that complete silence. So far I have no idea if my order has been shipped nor will it be shipped at all. Sent them a message (in english) last week, haven't got any reply. The only thing I'm glad about is that I chose Klarna as payment but my only goal now is really to cancel the whole order and forget I ever tried sparnet.se
Have ordered the products on 7.11. and I have not received any sort of confirmation from postal office or you. Where is the package at the moment? Please provide me with the confirmation slip from the post office. If the products are not yet sent, I’d like to cancel my order. Klarna’s due date is on 22nd and I will not pay for the bill before receiving the products. Your customer service email does not work. Please get back to me with a proper contact information other than mail address in Sweden. Horrible! Do not order from here
This is an absolute cheating company ! Never buy anything from them! They order goods from China and then resell with the profit. I cancelled my order after 2 weeks of waiting. But they still sent me a parcel after 2 weeks more , and to return it I must pay postal expenses 35 euro. There is no phone number to call them. I regret I made this mistake but never again.
Biggest scam. Never got my parcel even after 6 months. They took money but never got the parcel.
Don't buy anything if you feel like you're not sure. The return process if really strange and you have to pay up to 8 euros to 22 euros if you want a mail tracking option. Not worth it. Also nobody answers when trying to email them.
Very good service. They answer fast. Good quality stuff. I really recommend this website to everyone.
Based on 35 verified customer reviews, SPARNET holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 43% of customers gave 4 or 5 stars.