SPARNET has a severely damaged reputation (2.8/5) due to chronic shipping delays, poor customer service responsiveness, and product quality issues, though a minority of customers report positive experiences when issues are resolved.
What customers love
Common concerns
Customers mention
Frequently mentioned
Great service,delivery on time💯
Order a Christmas present that was supposed to be in stock and delivered in 3-5 business days. One and half months later the package arrived. They never respond when I contact them and they want full payment for the gift. Never order from here again!
Im very dissapointed as i got a parcel delivered where the pack was open and NO ITEM inside!
I ordered mini robot vacuum cleaner. It was missing the filter described in manual. Customer service explained that manual is old and this filter is not needed anymore…In this connection it turned out that there are not any kind of filters available for the device so maintaining by changing the filter is not possible. I tried the device and it doesn’t not help with the cleaning at all. First of all, it doesn’t navigate. Secondly, I took the video showing the device driving over the loose dust and garbage without vacuuming it. Customer service just repeats, “It’s a compliment for the cleaning”, “Like I said its a compliment” They refuse from proper argumentation and are not even trying to solve this claim. However, the device is totally useless. It doesn’t not compliment anything. I charged the device 6 x 1,5 h and during this total 9 hours the device is not able to pick visble, loose dust from the room that is around 12m2. Company didn’t publish my feedback on their page. I cannot recommend this company nor its products to anybody.
Ordering was easy. Will see how speedy delivery is and how well they fit/feel when I get them. 😁
Great job! On time delivery.
Very bad high voice not working not good
Bra service.
I made an order on the June 15th and got a message next day that it is on its way - haven't heard anything sinne...
Website did not work on mobile. Had to order through laptop.
Bra service!!!
Got the packet after some waiting
I ordered over a week ago. Nothing has arrived. I have heard nothing about the order. Customer Services responded after my first one star review and explained the delay. They have since at my request refunded the money and this raises my opinion of the company. They seem to be a legitimate and trustworthy business. It’s just a shame they didn’t let me know about the delay until I reviewed.
It was easy to find the article, which I wanted. Also easy to order it and make the payment. I felt, that I can trust the contact with Klarna.
They are fast, friendly and Good.
Based on 35 verified customer reviews, SPARNET holds an average rating of 2.8 out of 5 — rated Poor on ReviewTerminal. 43% of customers gave 4 or 5 stars.