Squirrel Internet Ltd delivers strong customer satisfaction (4.3/5) with exceptional staff and reliable service when installations succeed, but faces significant issues with service availability verification, installation reliability, and technical performance in some areas.
What customers love
Common concerns
Customers mention
Joining Squirrel has been easy and uneventful which is exactly the way we would prefer it to be. So far they have given us exactly what we wanted, a fast Internet service that we can rely upon.
Great service today from Harrison P was renewing my contract and everything was done very quickly and easily. Great service from squirrel.
Internet was fantastic and at a great price customer service Paul was so easy to talk to and help with questions only left due to finding a something better with price but can't fault the company
A guy called Harrison sorted my issue with no internet, was literally messaging me until 11pm on the night, top tier lad and definitely needs a payrise for the effort he puts in! 👏🏽 problem sorted within 24 hours, cannot reccomend squirrel enough
I had a query on billing, which Harrison handled with speed and compassion. I've been with Squirrel for a couple of years and can't fault the service provided, value for money and efficiency of their staff.
Fair price, good service and easy to contact in case of problems.
Spoke to Paul on chat regarding a home move, straight to the point and answered my query straight away 10/10, well 5/5 but you get the gist!
I spoke to paul on the chat services, he was really helpful gave me a 3 day extention on my payment till my payday.
Excellent quick service
Paul helped me with a query, he was fast with his responses and very informative. Brilliant service. Thanks Paul
Easy to order Squirrel on the internet and you sorted out disconnection from KC everything went super smooth thank you 😊😊
Georgia, in Customer Services, an absolute star. She got my issue resolved real quick. I have just joined, so far real impressed
The call centre agent i spoke to was lovely she spoke to me like a human and made sure everything was okay unlike a other provider. The price is amazing for what im getting it’s affordable and im getting above the speeds promised. The installers was also lovely they did a quick and clean job and made sure they cleaned up behind them selfs.
Had some issues with our WiFi speeds and contacted customer support . We been over the issue with Paul and he was very polite and helpful . Managed to get two fibre cables to be able to make the most of our 2300mbps connection without any extra cost . Paul was really helpful and kind . Top service thanks for your help today Paul
Great customer service agent. Made the swap over easy. Informed me of £30 Amazon voucher if I got my daughter to refer. Engineer who came was friendly and professional. Modem arrived next day. Straightforward instructions to connect. All good.
Based on 40 verified customer reviews, Squirrel Internet Ltd holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 83% of customers gave 4 or 5 stars.