Is Squirrel Internet Ltd trustworthy?

Squirrel Internet Ltd is rated 4.3/5 from 40 verified reviews — Great. 83% gave 4 or 5 stars.

What is Squirrel Internet Ltd's rating?

Squirrel Internet Ltd has an average rating of 4.3 out of 5 based on 40 customer reviews on ReviewTerminal.

Squirrel Internet Ltd Reviews: 40 Verified Reviews (4.3/5)

ReviewTerminal SummaryBased on recent reviews

Squirrel Internet Ltd delivers strong customer satisfaction (4.3/5) with exceptional staff and reliable service when installations succeed, but faces significant issues with service availability verification, installation reliability, and technical performance in some areas.

What customers love

Outstanding individual staff members (Paul, Georgia, Harrison) providing fast, friendly, and proactive support via live chat
Fast, smooth onboarding process and competitive pricing with good value for money
Reliable internet speeds and quick issue resolution when customers are successfully connected

Common concerns

Installation failures and engineer no-shows, with lack of communication about delays or reasons
Misleading service availability checks leading to expensive early termination fees for undeliverable connections
Persistent WiFi connectivity and speed issues for some customers, with support suggesting costly workarounds rather than investigating root causes

Customers mention

Customer service staffInstallation and setupLive chat supportWiFi connectivity issuesService availabilityPricing and value

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Showing 2 4-star reviews

Verified

Elizabeth Moheidly

19 May 2026

Customer service at Squirrel is always…

Customer service at Squirrel is always great! Had a nice chat with Georgia today and she really made the whole process so easy, and she was lovely! Every time I've been in touch with them I haven't even needed to call, just used the chat box on their website and it's always easy and cheerful. Thanks Squirrel!

Verified

Chadi Khater

14 May 2026

Paul was quick in dealing with query

Paul was quick in dealing with query. Good service.

Squirrel Internet Ltd — Review Summary

Based on 40 verified customer reviews, Squirrel Internet Ltd holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 83% of customers gave 4 or 5 stars.

Squirrel Internet Ltd

Customer service at Squirrel is always…

Paul was quick in dealing with query

Squirrel Internet Ltd — Review Summary

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