Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.
What customers love
Common concerns
Customers mention
A lot of patience When I was selecting my glasses and actual care I like what I get instead of just trying to sell something
I was assigned a very experienced and knowledgeable optician.
I had a wonder experience at Synsam. The staff were very friendly and patient while they give me the various options to choose from. Thanks guys
Dimi great, such a joy and so professional, thank you ☺️
Professional
Great service and nice deals. Very kind and thoughtful staff.
Bra support och kompetent optiker
The staff were very good in dealing with me, who has limited Swedish It was very detailed and very smooth
Excellent customer service, with good attitude and good advice.
Best customer service nice stuff very good offer I recommend for everyone Molndal branch
Every thing from attending to the end. Staff attend queries and give needed service with excellence and knowledgeable staff.
I had such a pleasant experience, the staff took their time with me and explained my options patiently. Got the coolest looking set of glasses getting ready for me and I’m excited!
Nice people, who seem to know what they're doing and they're good at it.
Great service in every way!
Bra bemotande
Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.