Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.
What customers love
Common concerns
Customers mention
I am very disappointed with my eye examination. It took place Uppsala 25-09-06, Dragarbrunnsgatan. 1. I was not informed when I booked my examination in the shop that it was going to be digital. I am 69 years old and have hearing problem. I was informed after the examination that Synsam also offer physical meetings - first disappointment. 2. I have terminal glasses as well as progressive glasses. I was asked to put on "ordinary glasses" during the examination. I regard my terminal glasses as ordinary and put on my terminal glasses. The optician assumed I had my progressive glasses on and continued the examination. Afterwards, she said I my sight had severly become worse and I needed for sure better progressive glasses. I then realized there was this misunderstanding about the glasses. I pointed this out but she never acknowledged the mistake or offered to do a reexamination. 3. I got very worried about my sight and asked to get a printout on my results from 2022 and 2025 so that I myself could see and validate the change. I got two printouts - but realized when I got home that both sheets were the 2025 results. Very sloppy handled. Magnus Persson Borres Uppsala 25 09 10
Professional
Great service and nice deals. Very kind and thoughtful staff.
Bra support och kompetent optiker
The staff were very good in dealing with me, who has limited Swedish It was very detailed and very smooth
I’ve been waiting for my shipment 2 weeks . Postnord claims that the package is still in Norway, since the sender sent it with an incorrect barcode, but I haven’t received any info from Sysam’s, neither they are replying to my emails. Terrible customer service 🤬
I went to synundersökning, but there was a zero outcome, since they don't know my previous vision parameters. And they destroyed my synundersökning results immediately, I even have seen how they do it. It is absolutely pointless to do synundersökning here.
Excellent customer service, with good attitude and good advice.
Best customer service nice stuff very good offer I recommend for everyone Molndal branch
Every thing from attending to the end. Staff attend queries and give needed service with excellence and knowledgeable staff.
Do not use this unprofessional company! My son had an eye test and needed them to send in documents to allow him to begin driving lessons. We had to go into the shop on 3 separate occasions to remind them to do this,a they never answer the phone, nor do they respond to emails. But unfortunately Synsam are completely inept and incapable of the most basic customer needs. This led to an additional sight test at another company in order to attain the correct documentation, which wasted over a month and led to additional costs. AVOID SYNSAM AT ALL COSTS!!!
I had such a pleasant experience, the staff took their time with me and explained my options patiently. Got the coolest looking set of glasses getting ready for me and I’m excited!
Average experience. Overpriced things for sure. The staff was nice. But they never answer the calls.
Nice people, who seem to know what they're doing and they're good at it.
There was no follow up email to confirm my new lenses are being ordered or how long it will be until they arrive?
Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.