Synsam

What customers love

• Patient, knowledgeable opticians and staff who take time with customers
• Professional eye examinations when conducted properly
• Friendly, warm customer interactions at individual locations

Common concerns

• Poor communication and follow-up: missed SMS notifications, unanswered calls and emails, no status updates on orders
• Deceptive subscription and rental practices: customers misled about final costs, mandatory payments after subscription ends, unclear contract terms not explained before signing
• Excessive pricing compared to competitors, with unclear justification and inflated costs at outlet locations
• Operational failures: cancelled appointments with short notice, long wait times, wrong prescriptions, missing documentation, damaged glasses during delivery
• Lack of accountability: staff indifference to complaints, no apologies or remedial action offered