Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.
What customers love
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Customers mention
Great service in every way!
Absolutely the worst company and I suggest anyone avoid it!! They are a load of skam artists grabbing after your money and when you try to exit this disgusting firm they give you so much grief!! I get bill after bill when I have gone into one of their branches to say STOP enough and still they keep on!!! Keep away is all I can say : you get nothing from them anyway : would like my money back as they’re thieves! I can see this company has had so many bad reviews that they issue a standard reply to people like myself. It’s really shameful that there is no human response! I am sure these negative reviews will eventually catch up and begin to find other companies that give a good service!!
One star is way to much! Had a booking on Sunday 3 nov 13.00. They called me 30 oct, I couldn’t answer, I call back, I speak with a guy, I told him I do not want an assistant, I need an optician because I need to change the lenses, because I get headaches, and he clearly re-assures me that there is no issue, there will be an optician. Sunday comes, 11:00 ( 2 hours before the appointment) a woman is calling me to re-book me because there is no optician. 2 hours. I planned all my Sunday around this appointment. I made a new appointment, Tuesday 5 Nov 13:15. I take time off from work, just to receive a call on Monday at 18:13 !!!! that there is no optician, and if I want to rebook 🤬🤬 The most un-proffesional people. Just book yourself anywhere else. Literally, anywhere!
Bra bemotande
Min fantastiska optiker
Very Professional and very kind people, a smile from everyone what an amazing butik in mall of Scandinavia!
The optometrist, Stefan, was a nightmare. It was like being examined by a military drill sergeant barking orders to the point that I had to explicitly (twice) tell him to back off and calm down. I have never had a more unpleasant exam experience and will NOT be going back to him under any circumstances. Extremely poor first impression.
Det funkade bra med optiker på distans men föredrar den personlig kontakten. Assistenten gjorde ett bra jobb.
Very wonderful service. I highly recommend. Very polite, warm welcome and quality service
The staff was so helpful. Opticians and the correspondent. Specially Maja, she was a great help and was patient with my questions and helped utmost to make things smooth for me.
Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.