Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.
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Common concerns
Customers mention
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to terminate the subscription. Even after that I had two visits to the store, but they said everything was in order. But I kept getting charged via auto giro and I only realized after some months, by chance when I was looking at my bank statements.
Average experience. Overpriced things for sure. The staff was nice. But they never answer the calls.
Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.