Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.
What customers love
Common concerns
Customers mention
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to terminate the subscription. Even after that I had two visits to the store, but they said everything was in order. But I kept getting charged via auto giro and I only realized after some months, by chance when I was looking at my bank statements.
Average experience. Overpriced things for sure. The staff was nice. But they never answer the calls.
Synsam is rated 3.2 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.
Synsam has an average rating of 3.2 out of 5 based on 40 customer reviews on ReviewTerminal.
Synsam has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.