Synsam Reviews: 40 Verified Reviews (3.2/5)

ReviewTerminal SummaryBased on recent reviews

Synsam delivers inconsistent service with competent individual staff members undermined by systemic problems in communication, pricing transparency, and operational reliability, reflected in the 3.2/5 rating.

What customers love

Patient, knowledgeable opticians and staff who take time with customers
Professional eye examinations when conducted properly
Friendly, warm customer interactions at individual locations

Common concerns

Poor communication and follow-up: missed SMS notifications, unanswered calls and emails, no status updates on orders
Deceptive subscription and rental practices: customers misled about final costs, mandatory payments after subscription ends, unclear contract terms not explained before signing
Excessive pricing compared to competitors, with unclear justification and inflated costs at outlet locations
Operational failures: cancelled appointments with short notice, long wait times, wrong prescriptions, missing documentation, damaged glasses during delivery
Lack of accountability: staff indifference to complaints, no apologies or remedial action offered

Customers mention

subscription scamscommunication failuresoverpricingdelivery delaysappointment cancellationsstaff accountability

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Showing 1 4-star review

Verified

Susanne Viola

13 September 2024

Optiker på distans Det funkade bra med optiker på distans…

Det funkade bra med optiker på distans men föredrar den personlig kontakten. Assistenten gjorde ett bra jobb.

Frequently asked questions about Synsam

Is Synsam trustworthy?

Synsam is rated 3.2 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Average. 50% of customers gave 4 or 5 stars.

What is Synsam's rating?

Synsam has an average rating of 3.2 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Synsam have?

Synsam has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Synsam — Review Summary

Based on 40 verified customer reviews, Synsam holds an average rating of 3.2 out of 5 — rated Average on ReviewTerminal. 50% of customers gave 4 or 5 stars.

Synsam Reviews