Taobao receives a 1.4/5 average rating primarily due to systematic failures in refund/return processes, widespread product misrepresentation, and unresponsive customer service that leaves customers unable to recover funds or resolve disputes.
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Customers mention
A rip off company. I returned the item but no refund was given! Thief!!!
The refund and return process is so disgusting, complicated so that consumers rather give up then fight to get their money back, that’s how they function. For the same product, each size is regarded 1 order and to return every size, we have to pay shipping for each of all these different orders individually, and pack separately and have x number of people come pick up individually. This is how they create jobs in China eh? I wouldn’t even give a star. Customer service is a human reciting same script on repeat, no help at all.
disgusting taste don't try it.... "Overpriced and underwhelming experience! The restaurant's prices are exorbitant, with dishes that fail to justify the cost. Food was below average feels like vomiting, service was slow, and ambiance was lacking. Definitely not worth the hefty bill. Disappointing experience overall." literally i am crying please don't go
I wish I could give this zero stars. First their items are complete garbage. You get what you pay for. But I ordered a bbq table and it was sent in different pieces. I ended up receiving the stand but the bbq section didn’t come. They still charged me for the stand. What good is a bbq stand without a bbq? They refused to refund me.
Do not buy Tabao is a scam you cannot get your money bacif you want to return the item .. the product is really cheap not good quality . If you want to return your product there’s no way they will not reply you. This is a big scam !
Refused to refund me even though they sent me the wrong item I merely asked for a refund of the difference between the prices of the item sent and what I ordered, not even the full refund, yet they refused.
My package has not arrived but their app says it has been delivered. ALL LIES. Do not buy from taobao.
Please don’t buy from taobao they all scammed for money I ordered mobile phone come. They sent me Bluetooth headphones.crappy shit 😡😡😡😡
Thus company is a complete scam!! I bought 2 dresses from them 2 sizes bigger than I am, and they were way too small, and when I asked for a refund, not only did they say hell no, but they were so rude about it. Don't shop here. You will not get what you're looking for. Worst experience ever!!
Its website is total garbage coz it keeps on claiming "abnormal activity" and prevents you from using. Many merchants show as a blank page for whatever reason. Very poor quality in design & implementation.
Be very careful, this is a scam app. After I placed an order $1 was immediately deducted from my bank account because it was a small amount I didn't care and made the purchase to $65 The next day another $140 was deducted from my bank account again I called their customer service They said it wasn't our problem and maybe your family stole your card I immediately called with my bank and they said I was scammed by Taobao app and they deactivated my card and sent me a new card , I don't know if they sent my order or No , thinking that I won't receive any goods under these conditions and they stole $206 from my bank account .
From my experiences so far, don’t bother. I’ve had items rejected for being oversized. I’ve had items paid for a week and half not shipped. Then contacted the seller only to get terrible explanations and service. Refunds still haven’t shown up. Do yourself a favour and avoid.
WORST FN WEBSITE EVER. SPENT HOURS TRANSLATING AND TRYING TO PURCHASE AN ITEM ONLY TO GET REPEATED MESSAGES TELLING ME THAT THE SYSTEM WAS BUSY AND TRY AGAIN WITH FINALIZING THE PURCHASE. AFTER GIVING THEM MY CREDIT CARD DETAILS AND HOME ADDRESS. IT LOGGED ME OUT AND THEN ASKED ME TO LOG BACK IN WITH MY USERNAME AND PASSWORD, WHICH i NEVER CREATED.I'LL BE KEEPING AN EYE ON MY BANK STATEMENTS FOR MONTHS NOW. WHAT A CRAP WEBSITE.
I have been charged regular small amounts on my bank statement I have not suscribe or bought anything from them bank is looking into fraud I cannot get in touch with them because don't have an account what can I do
Worst shopping appp. horrible customer service
Based on 40 verified customer reviews, Taobao holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 5% of customers gave 4 or 5 stars.