Taobao receives a 1.4/5 average rating primarily due to systematic failures in refund/return processes, widespread product misrepresentation, and unresponsive customer service that leaves customers unable to recover funds or resolve disputes.
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Be very careful, this is a scam app. After I placed an order $1 was immediately deducted from my bank account because it was a small amount I didn't care and made the purchase to $65 The next day another $140 was deducted from my bank account again I called their customer service They said it wasn't our problem and maybe your family stole your card I immediately called with my bank and they said I was scammed by Taobao app and they deactivated my card and sent me a new card , I don't know if they sent my order or No , thinking that I won't receive any goods under these conditions and they stole $206 from my bank account .
From my experiences so far, don’t bother. I’ve had items rejected for being oversized. I’ve had items paid for a week and half not shipped. Then contacted the seller only to get terrible explanations and service. Refunds still haven’t shown up. Do yourself a favour and avoid.
WORST FN WEBSITE EVER. SPENT HOURS TRANSLATING AND TRYING TO PURCHASE AN ITEM ONLY TO GET REPEATED MESSAGES TELLING ME THAT THE SYSTEM WAS BUSY AND TRY AGAIN WITH FINALIZING THE PURCHASE. AFTER GIVING THEM MY CREDIT CARD DETAILS AND HOME ADDRESS. IT LOGGED ME OUT AND THEN ASKED ME TO LOG BACK IN WITH MY USERNAME AND PASSWORD, WHICH i NEVER CREATED.I'LL BE KEEPING AN EYE ON MY BANK STATEMENTS FOR MONTHS NOW. WHAT A CRAP WEBSITE.
I have been charged regular small amounts on my bank statement I have not suscribe or bought anything from them bank is looking into fraud I cannot get in touch with them because don't have an account what can I do
Worst shopping appp. horrible customer service
**ABSOLUTE SCAM** AVOID!!! I paid over $100 for a pool skimmer and got a BRUSH that is worth $10 at best. Went on the web and there is NO WAY TO REQUEST SERVICE OR REFUND in English. Went on the website and same thing. It took over $100 of my money and there is no way to complain.
Bank warned me that the charge to my account appears suspect. My card has been cancelled and replaced
Listen to the people whom have already been screwed. The products advertised are not what is sent. They must have somewhere is some fine print because everyone should be able to sue for false advertising. A friend of mine made an order some weeks back also had canceled an item at the time of her other purchases, she never received the shipping cost an she canceled it almost immediately and to top it off the items she received where not as described. She got taken advantage of and thankfully let me know before I completed my orders. People who open a buisness to scam deserve to be shut down, ALWAYS REMEMBER- IF IT SOUNDS TO GOOD TO BE TRUE/ IT PROBABLY IS!!! OR A "GREAT DEAL" IS NEVER A GREAT DEAL WITH THESE TYPES OF BUISNESSES PERIOD.
Ordered 2 motel size bath towels and I got towels about 12in x 12 in never again will I buy from this company plus shipping took 3 weeks
No way to contact customer service they have been told that my package exceeds volume and weight limits for this delivery and cannot be received or transferred it has been rejected and returned to the seller please contact customer service to get a full refund
Based on 40 verified customer reviews, Taobao holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 5% of customers gave 4 or 5 stars.