Taobao receives a 1.4/5 average rating primarily due to systematic failures in refund/return processes, widespread product misrepresentation, and unresponsive customer service that leaves customers unable to recover funds or resolve disputes.
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Customers mention
**ABSOLUTE SCAM** AVOID!!! I paid over $100 for a pool skimmer and got a BRUSH that is worth $10 at best. Went on the web and there is NO WAY TO REQUEST SERVICE OR REFUND in English. Went on the website and same thing. It took over $100 of my money and there is no way to complain.
Bank warned me that the charge to my account appears suspect. My card has been cancelled and replaced
Listen to the people whom have already been screwed. The products advertised are not what is sent. They must have somewhere is some fine print because everyone should be able to sue for false advertising. A friend of mine made an order some weeks back also had canceled an item at the time of her other purchases, she never received the shipping cost an she canceled it almost immediately and to top it off the items she received where not as described. She got taken advantage of and thankfully let me know before I completed my orders. People who open a buisness to scam deserve to be shut down, ALWAYS REMEMBER- IF IT SOUNDS TO GOOD TO BE TRUE/ IT PROBABLY IS!!! OR A "GREAT DEAL" IS NEVER A GREAT DEAL WITH THESE TYPES OF BUISNESSES PERIOD.
Ordered 2 motel size bath towels and I got towels about 12in x 12 in never again will I buy from this company plus shipping took 3 weeks
No way to contact customer service they have been told that my package exceeds volume and weight limits for this delivery and cannot be received or transferred it has been rejected and returned to the seller please contact customer service to get a full refund
Based on 40 verified customer reviews, Taobao holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 5% of customers gave 4 or 5 stars.