Taobao

What customers love

• Wide variety of niche and hard-to-find items not available elsewhere
• Competitive pricing and occasional same-day delivery for local orders
• Large product selection across multiple categories

Common concerns

• Deliberately complex refund and return processes designed to discourage claims, including per-size order requirements and individual shipping charges
• Systematic product fraud including wrong items shipped, false product photos, inferior materials than advertised, and size/specification mismatches
• Non-functional customer service with unresponsive support, script-reading representatives, failed callback attempts, and refusal to process refunds without item returns first
• Unreliable logistics with false delivery confirmations, packages not arriving, tracking number discrepancies, and drivers refusing delivery
• Incomplete refunds that don't cover shipping, taxes, or restocking costs, leaving customers with substantial losses
• Website technical failures including login issues, excessive security checks blocking purchases, payment processing errors, and fraudulent charges