The Co-operative Funeralcare delivers compassionate service with a 4.5/5 rating, but is significantly undermined by serious operational failures at certain branches including poor communication, administrative errors, and unmet commitments.
What customers love
Common concerns
Customers mention
Professional, caring and attentive couldn't ask for a better service Thank-you James
Diane could not have been more kind and helpful at a time of great sorrow Everything was done beautifully well with care and sincerity with the family at the heart. All was easy to communicate and choices made easy. The chapel of rest was a big draw and a wonderful place to revisit the loved one before burial. Magnificent help and hand holding throughout and the fact that Eileen’s flowers are so close by made the whole process bearable and even a pleasure. The process on the day was also super well done and made the family feel very proud
Steph at Caring Lady was amazing with our needs, requests and constant questions! The whole team made the day memorable and without hitch. Thank you all xx
Your branch manager was a very effective and helpful professional. Her name was Cathy
Everything went with dignity, I appreciate the way in which my wife was treated with care and the care given to myself and family.
Right from the start and all the way through the terrible period of losing our loved one, the co-op funeralcare team where absolutely wonderful, caring,supporting, helping us with details of what to do next each step of the way,not only that but they ask what you would like them to do to give husband a great send off and every request within reason that we made was for filled. We say 5 stars to the co-op and it,s teams
How will from Basingstoke helped us all the way through our ordeal he made it all so much easier for us could not thank him enough
Fantastic experience, made what could have been a difficult process into a very smooth and successful day. Very friendly service.
Kim at the Cosham branch was kind and compassionate . My Dad wanted a direct funeral and the details were explained clearly . The follow up calls from Kim were appreciated at such a sad time .
We had fantastic service with friendly staff especially Sandra and Jon helping us through the process.My Brother David and l would like to thank you so much.
Jane was wonderfully helpful through the whole thing :-)
The team were very supportive and helpful, kept us informed and made us feel our late loved one was treated respectfully while in their care. Thanks all
So kind and thoughtful
Everything was straight forward and explained fully. The care and compassion given to me by James was faultless.
Was a first class funeral made to our wishes. Day went smoothly with no worries.
Based on 40 verified customer reviews, The Co-operative Funeralcare - Southern Co-op holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.