The Co-operative Funeralcare delivers compassionate service with a 4.5/5 rating, but is significantly undermined by serious operational failures at certain branches including poor communication, administrative errors, and unmet commitments.
What customers love
Common concerns
Customers mention
Right from the start and all the way through the terrible period of losing our loved one, the co-op funeralcare team where absolutely wonderful, caring,supporting, helping us with details of what to do next each step of the way,not only that but they ask what you would like them to do to give husband a great send off and every request within reason that we made was for filled. We say 5 stars to the co-op and it,s teams
How will from Basingstoke helped us all the way through our ordeal he made it all so much easier for us could not thank him enough
Fantastic experience, made what could have been a difficult process into a very smooth and successful day. Very friendly service.
Kim at the Cosham branch was kind and compassionate . My Dad wanted a direct funeral and the details were explained clearly . The follow up calls from Kim were appreciated at such a sad time .
We had fantastic service with friendly staff especially Sandra and Jon helping us through the process.My Brother David and l would like to thank you so much.
Jane was wonderfully helpful through the whole thing :-)
The team were very supportive and helpful, kept us informed and made us feel our late loved one was treated respectfully while in their care. Thanks all
So kind and thoughtful
Everything was straight forward and explained fully. The care and compassion given to me by James was faultless.
Was a first class funeral made to our wishes. Day went smoothly with no worries.
Apart from some confusion over co op havant, and co op Southern, everything was very professional and understanding, Jayne ball was kind and sympathetic.
This is the second time my family has used this Funeral Director. From start to finish every wish was taken on board and carried out to the letter. I would recommend this company wholeheartedly. Thank you to everyone concerned when dealing with our funerals.
Cathy was ABSOLUTELY amazing!!!! She helped me to sort out my mum's funeral every step of the way. Empathetic, kind, caring, informative, supportive and just wonderful. I would recommend the Co-op funeral services with no reservations whatsoever. If I could give TEN stars, I would!
Racheal and jane from the leigh park co-op funeral home were absolutely amazing they treated my mum with the most upright respect they made her look beautiful and also treated myself and two brothers with the most upright respect they literally went above and beyond to make sure my mums funeral went the best as a family we can not thank them ladies enough for everything they done for us from Sarah Fowler
Nicola was amazing- she made the entire difficult experience bearable. No hard sell, listened to our requests and ensured we had the funeral the family wanted. Thank you.
Based on 40 verified customer reviews, The Co-operative Funeralcare - Southern Co-op holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.