The Co-operative Funeralcare delivers compassionate service with a 4.5/5 rating, but is significantly undermined by serious operational failures at certain branches including poor communication, administrative errors, and unmet commitments.
What customers love
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Customers mention
From appointing the Southern Co-op to the day of the funeral, they showed exceptional professionalism. They helped and advised us to create a unique and personal service for our son without pressuring us into doing anything we didn't want. Throughout the whole process, the level of communication, co-ordination with local and international bodies and information provided was excellent. The team showed empathy, compassion and a level of care both for our son and ourselves which was second to none. They were able to meet our every need and delivered a service which we couldn't fault. From the office team, right through to the Commander and her whole team on the day, were excellent. We are very grateful for a job well done.
The staff were very considerate and understanding of how difficult emotionally the whole process was for us. I felt that we were dealing with a firm who had alot of experience.
Helpful advice, prompt action, good staff to work with (Lake office, IOW)
Based on 40 verified customer reviews, The Co-operative Funeralcare - Southern Co-op holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.