The Co-operative Funeralcare - Southern Co-op

What customers love

• Staff empathy and personal care during arrangements - consistently praised for kindness, patience, and emotional support
• Professional handling of funeral day logistics and attention to detail for personalized services
• Clear communication and responsiveness from well-performing branches and individual staff members

Common concerns

• Critical administrative failures including unpaid burial/interment fees months after funerals, preventing headstone approval
• Severe organizational issues at specific branches: missed meetings, staff changes without notification, premises access failures, delayed funeral start times
• Lack of accountability and follow-up on complaints - ignored emails, broken promises for callbacks, no resolution to escalated issues