The Farmer's Dog earns a 3.6/5 rating due to exceptional product quality and customer service that are consistently undermined by delivery logistics failures, steep pricing, and isolated but serious health concerns reported by some customers.
What customers love
Common concerns
Customers mention
My dog loved the food but customer service refuses to have order delivered on my day off due to logistic reasons . They only want to use fedex which doesn't deliver in my area on my days off .they dont even think to use a different carrier which speaks volumes , one of the first time s in my life I actually got a no from customer service , that shouldn't even be in their vocabulary. So they lost me as a customer . Customer service should make it happen but refuses to . Terrible customer service. Some of us have to work 2 jobs and can't be home to wait on fedex to decide to deliver .
My dog loves this food but that's not saying much since she also eats out of trash cans any chance she gets. What I don't like about this company is their overly complicated select / order / auto-renew system. They want to send the amount of food they think your dog needs at the frequency they think is right. The customer seems to have little to no control over how much you buy when. I finally discontinued. It's so much easier to buy quality food for dogs in a store and bring it home when you want to.
We’ve been 3 year customers feeding Farmers Dog everyday to our dog. They recently increased prices by 12%, which is a massive hike. The increase itself would be understandable (the magnitude can be debated) but the worst part is that they launched fresh+grain recipe for 3 out of 4 (beef, pork, and chicken) but conveniently left out turkey - the food we’ve been feeding for 3 years consistently due to sensitive stomach other foods don’t work. So now the prices are 12% higher and the lower priced option is not available to us. We will be trying chicken+grain to see if that could maybe work but this price increase rollout was executed with non regards to customers like us who depend on there recipe. I have no idea why it’s difficult to mix turkey and grain while it’s possible to mix it with all other options. I think this is Farmers Dog getting complacent and believe that dog parents won’t switch under any circumstances.
Based on 40 verified customer reviews, The Farmer's Dog holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.