Is The Railway Touring Company trustworthy?

The Railway Touring Company is rated 4.0/5 from 20 verified reviews — Great. 75% gave 4 or 5 stars.

What is The Railway Touring Company's rating?

The Railway Touring Company has an average rating of 4.0 out of 5 based on 20 customer reviews on ReviewTerminal.

The Railway Touring Company Reviews: 20 Verified Reviews (4.0/5)

ReviewTerminal SummaryBased on recent reviews

The Railway Touring Company delivers strong experiences with attentive staff and good itineraries, but inconsistent service quality, mechanical failures on premium trips, and infrastructure issues undermine the premium positioning at 4.0/5.

What customers love

Attentive, friendly, and helpful staff across trains and tours
Well-organized multi-day tours with good guides, hotels, and comprehensive itineraries
Reliable timekeeping and comfortable, clean carriages on most trips

Common concerns

Steam locomotive failures on premium-priced experiences with inadequate compensation (£30 vouchers for £329 tickets) and misleading 'Premier' marketing
Poor onboard service on some trips: cold carriages, inattentive buffet staff, dirty cups refilled without apology, insufficient meal provisions
Lack of access to locomotives at destinations and limited time at key stops due to infrastructure/operational failures

Customers mention

steam locomotivestaff servicemechanical failuresmeal quality and cateringjourney duration and stopscarriage comfort

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The Railway Touring Company — Review Summary

Based on 20 verified customer reviews, The Railway Touring Company holds an average rating of 4.0 out of 5 — rated Great on ReviewTerminal. 75% of customers gave 4 or 5 stars.

The Railway Touring Company

The Railway Touring Company — Review Summary

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