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ExcellentShopping & Fashion

The Sofa Company

sofa-company.co.uk
4.8

20 reviews

90%
5-star
90%
Positive
0%
1-star
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ReviewTerminal Summary

The Sofa Company delivers exceptional customer service and quality products, with 18 of 21 reviews giving 5 stars, though some customers experience minor issues with product specifications like seat height and color accuracy.

What customers love

  • Responsive and helpful customer service team, including quick issue resolution and personal attention
  • Comfortable, good-quality sofas at reasonable prices
  • Efficient delivery service with proactive communication and helpful delivery personnel

Common concerns

  • Seat height too low for some elderly customers, requiring modifications
  • Color appearance different from website (darker than expected)

Customers mention

customer servicedeliverycomfortqualitypricecommunication
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Showing 2 3-star reviews
C
Verified
customer
4 May 2026

To low for elderly I have had to put…

To low for elderly I have had to put blocks of wood under the 5 feet and it doesn’t look good I unpacked and assembled the chairs and realised that they were to low. It’s too late now to send them back. The swivel pin on the chairs are going to ware.out they should have had a bearing raise built in the chair base. I am only telling you the truth.

O
Verified
ORDER DATEnov 2016
27 April 2026

The company and its people performed…

The company and its people performed well. We will not purchase these items again as our requirements are some what different to those offered.

The Sofa Company — Review Summary

Based on 20 verified customer reviews, The Sofa Company holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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