The Sofa Company delivers exceptional customer service and quality products, with 18 of 21 reviews giving 5 stars, though some customers experience minor issues with product specifications like seat height and color accuracy.
What customers love
Common concerns
Customers mention
Really nice sofa looks good in the house will use sofa company again grate customers service
Very good service. The delivery men were very helpful and kept in touch the day of delivery. The couch is very comfortable and relaxing. Thank you.
Sofa and chair looking and working great, delivery was also great, five star company.
Good value for the money, and excellent customer service
I had a sofa delivered this morning from a third party. The sofa turned up damaged which I'm sure you can imagine I wasn't best pleased with. I phoned the Sofa Company straight away, they gave me a few options to resolve this. One being having some money back, another to have it replaced or a third party coming out to repair it which I opted for. They said if the waiting time was to long or I wasn't satisfied with the repair they would still replace it for me. I was very impressed how quickly this was resolved for me and especially the girl who I spoke to Francesca. She was very friendly and helpful. I would recommend the Sofa Company.
Lovely comfy sofa, bought online. Delivery was quick compared to other companies. Only thing is that the colour is darker than expected, thought it would be chocolate brown. Nevertheless, pleased with my purchase.
Bargain buy very friendly staff great delivery service
Although settee was too big in packaging so could not be delivered company were very helpful and issued refund very quickly x customer service were faultless and in today's climate that makes them a company well worth a go
Great service throughout, from availability of free material samples, flexibility of free delivery and quality of product.
Excellent company, they sell quality goods at reasonable prices. When I was putting my Swivel chair together the instructions were missing so I contacted them and they emailed me back within minutes with the instructions. There were some issues with the accompanying footstool but they bent over backwards to help and the matter was swiftly resolved. The customer service team was very helpful and professional. I recommend the company and will buy from them again. Thank you Natalie.
Very helpful, efficient and prompt service. Great communication. Excellent quality sofas. Delivery as advised with updates prior to and on the day of delivery
We visited the Sofa company store in Bolton looking for a corner sofa. A really lovely, clean store with lots of different styles and fabrics. We never felt pressured as we had in visits to the other local stores. The staff we very friendly and extremely helpful. We now have our lovely new sofa on order! Highly recommended.
The delivery went above and beyond expectations!! The sofa is so so comfortable and soft ..very very pleased all round !! Thank you 😊
Placed a chair order which was efficiently followed up by a telephone call advising of when it would be dispatched. No problems at all, very prompt and good product at a good price.
I have 2 of The Sofa Company's sofas, 1 and 2 seater electric recliner the other a normal 2 seater sofa & I'm very happy with both of them, they are so comfortable.
Based on 20 verified customer reviews, The Sofa Company holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.