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The Spain Event

thespainevent.com
4.7

20 reviews

90%
5-star
90%
Positive
5%
1-star
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ReviewTerminal Summary

The Spain Event delivers highly organized group activities across Portugal and Spain with exceptional staff responsiveness, though rare communication failures and last-minute cancellations have occasionally undermined otherwise positive experiences.

What customers love

  • Mark and team are highly responsive, attentive, and genuinely invested in customer satisfaction
  • Activities are well-executed with friendly, professional guides and unexpected perks (drinks, awards, extras)
  • Flexible rebooking and accommodation during COVID disruptions with deposit protection

Common concerns

  • Service provider no-shows and delayed response to customer complaints with poor follow-up
  • Last-minute activity cancellations due to licensing issues with insufficient advance notice and lack of apology

Customers mention

stag dos and hen partiesguided activities and tourscommunication and organizationPortugal (Lisbon, Porto, Valencia)customer service recovery

Frequently mentioned

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Showing 20 reviews
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Verified
Catching Memories
19 March 2025

Weekend in Lisbon for the girls

Weekend in Lisbon for the girls. Guided bar and rooftop crawl. Going back asap. Spain event organised 3 activities including a boat trip. Recommend the service 100%

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Gen
20 August 2024

Guided tour

Guided tour? Well waited around and guide did not turn up. Did advise this to company who was initially helpful but then they didn't seem to send us anyone. 3 hours into the activity time with no guide, I advised them would be requesting a refund and they immediately advised someone could come. By that stage, event was ruined and we just did our own thing. Emailed and message to request refund - messages have been ignored. Can provide evidence of messages back and forth on the night if trust pilot needs. Do not use.

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Kateryna
17 June 2024

Team meeting in Porto 25+ people

We had a team meeting in Porto, and Mark helped a lot to organize it. Amazing activities, helpful group leaders, always ready to help. People, who are in love with their job an do it in an excellent way. Thank you from the whole heart!

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Lisa McCrory
20 March 2024

Lisbon Hen Party for 20

Booked hen weekend activities in Lisbon through Mark. Very professional and helpful from our first interaction. Good range of activities and quickly helped me sort another activity when one unfortunately got cancelled due to unforseen circumstances. All the activities were amazing and the people running them were fun and friendly. We booked Burlesque, Private Catarman, Bar Crawl and Beer Bike. All the girls loved it. Thank you for everything

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Steve
7 March 2024

Go-karting in Portugal

I booked go-karting in Portugal for 16 people as part of a stag do. Mark made it very easy to book, providing all the details for contact details, times and location for the transfer. Everyone had a great time and we also received three bottles of sparkling wine, awards and then medals for everyone else which wasn’t expected. The outdoor track (10min warm up and 30min race) was great and the whole booking was seamless. I would highly recommend booking through Mark.

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Ryan James
26 October 2023

Sevilla Trip

Really great communication and we really felt we had the authentic Andalucian experience thanks to Mark's guidance.

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Sam Telford
22 October 2023

Fantastic experience

Fantastic experience booking with these guys, hotel was lovely and the tapas tour was perfect. Glass of champagne on arrival was a touch of class, all the girls very happy. Thanks again x

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Geoffrey
19 April 2022

Had a great time in Porto thanks to The…

Had a great time in Porto thanks to The Spain Event organisation.

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Oisin
6 April 2022

The capea was probably the most fun…

The capea was probably the most fun I've ever had during any planned activity! Great fun, great planning, great paella and made it really easy for us with pick ups. Clelo - our tour guide - gave us a great overview of some of Valencia's finest landmarks on the way and was very understanding considering how many of us there were. 10/10 would do again!

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Harry
30 March 2022

As organiser, Mark made me look a pro!

Having just returned from our Stag do to Madrid that was nearly 3 years of planning I have to say a huge thank you to Mark and the team. From the initial enquiry he was attentive and worked to deliver exactly what we were looking for, he gave honest feedback on plans and activity without giving the hard sell.... he wanted us to enjoy! Then Covid struck and two new dates that had to be cancelled, Mark was always happy and understanding at the need to move dates & numbers. Finally we made it to Madrid.... what a city! Not your typical 'Stag' venue but exactly what we wanted, with Marks inside knowledge we were able to find exactly what we wanted and move around the city easily. I will definitely use and recommend The Spain Event next time.

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Jasper Smith
28 March 2022

Porto Stag Do - 20+ group!

Mark and the team completely took the stress out of arranging activities for a 20+ group stag do. Beach games and private river cruise couldn't have gone better and Mark was super responsive and I could tell he genuinely cared about making sure we had a great time. Thanks so much - would thoroughly recommend!

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Kim Williams
27 November 2021

The Spain Event- Madrid Sangria Bikes

I'm not usually one to write negative reviews, however in this case I feel it is necessary. I booked an activity (Sangria Bikes) with The Spain Event for a hen-do I was trying to organise in Madrid (pre-pandemic). The gentleman I was dealing with at the time was very accommodating and understanding when the wedding and thus the hen-do activity I had booked had to be postponed. I rebooked the activity for late October of this year. I had been in contact the said gentleman via Whatsapp the week before the activity to confirm final details and he said he would enquire and get back to me. I heard nothing further until the Wednesday when I sent another message as the event was scheduled for the Saturday, and I was informed that one of his colleagues had been trying to contact me via an email that was no longer in use. The majority of correspondence had been done via Whatsapp, and only the confirmation sent to said email. Ultimately, I was informed the day before the hen-do that this activity was no longer available due to licensing reasons. While other activities were offered, there was no apology given for this. We eventually decided to cancel and did receive a full refund. Given how accommodating and helpful the company had been to rebook due to the pandemic, I am so disappointed that this was how the situation ended. I would not recommend.

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Benjamin Vicentini
9 November 2021

Very organized and trustworthy

Mark was very responsive and organized a bespoke trip for my friends and I. Everything was perfectly organized (summary of the schedule before departure, every participant on time, contact with the team before the activities). We had a great time and felt in good hands!

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Gareth Harrison
3 October 2021

Porto Yacht

After having to cancel a booking last year due to covid, when Mark could not have been more accomodating, we finally managed to come to Porto for our belated stag do. We booked a yacht for 15 of us and to say that we were blown away by what turned up would be an understatement. 3 of the best hours we've had - great tunes, never ending Super Bock and a really friendly crew who were friendly and a good laugh. Mark's communication and patience over the past year and a bit has been first class and we'll definitely be using him again in the future. A superb experience all round.

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Rhys Pickett
22 June 2021

Palma Stag Do

I can’t fault Mark, helping me plan a Palma trip through very challenging times. I originally booked in 2019 to travel in April 2020. Due to restrictions, that couldn’t go ahead, so he was very helpful with rebooking for later in 2020. Again, I had to rebook due to the ongoing situation. Mark was brilliant throughout and ensured that my deposit was protected. In June 2021 he was happy to refund my deposit so that I was free to rebook when the Covid situation allows free travel. Ultimately I did not manage to travel, but given Marks service, I would not hesitate to use him again in the future. Thanks for your help and best of luck in these challenging times. Rhys

Page 1 of 2 · 20 reviews

The Spain Event — Review Summary

Based on 20 verified customer reviews, The Spain Event holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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