ReviewTerminal
Home/Shopping & Fashion/The Spain Event
T
ExcellentShopping & Fashion

The Spain Event

thespainevent.com
4.7

20 reviews

90%
5-star
90%
Positive
5%
1-star
Write a review
ReviewTerminal Summary

The Spain Event delivers highly organized group activities across Portugal and Spain with exceptional staff responsiveness, though rare communication failures and last-minute cancellations have occasionally undermined otherwise positive experiences.

What customers love

  • Mark and team are highly responsive, attentive, and genuinely invested in customer satisfaction
  • Activities are well-executed with friendly, professional guides and unexpected perks (drinks, awards, extras)
  • Flexible rebooking and accommodation during COVID disruptions with deposit protection

Common concerns

  • Service provider no-shows and delayed response to customer complaints with poor follow-up
  • Last-minute activity cancellations due to licensing issues with insufficient advance notice and lack of apology

Customers mention

stag dos and hen partiesguided activities and tourscommunication and organizationPortugal (Lisbon, Porto, Valencia)customer service recovery
Filter:
Sort:
Showing 1 1-star review
G
Verified
Gen
20 August 2024

Guided tour

Guided tour? Well waited around and guide did not turn up. Did advise this to company who was initially helpful but then they didn't seem to send us anyone. 3 hours into the activity time with no guide, I advised them would be requesting a refund and they immediately advised someone could come. By that stage, event was ruined and we just did our own thing. Emailed and message to request refund - messages have been ignored. Can provide evidence of messages back and forth on the night if trust pilot needs. Do not use.

The Spain Event — Review Summary

Based on 20 verified customer reviews, The Spain Event holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

Similar companies in Shopping & Fashion

View all Shopping & Fashion companies →