Theo Grace delivers high-quality personalized jewelry with exceptional customer service, achieving a 4.8/5 rating, though occasional shipping delays and unclear origin sourcing have frustrated a small number of customers.
What customers love
Common concerns
Customers mention
This is the second ring I have purchased like this. The first one was so beautiful and so I decided to order one for my daughter in law as well. She was so surprised. It is absolutely beautiful. The quality is amazing and I absolutely will be bookmarking this website for future use.
This necklace is so beautiful and unique. The picture doesn’t do it justice. It is way bigger than the picture shows. Shipping was way faster than it stated. I receive d it a week sooner than it said.
I am so happy I ordered from Theo &Grace their pieces are beautiful and not expensive. I will be ordering more and i will be recommending people to your website.
The product was delivered to my front door. After opening the package, I couldn't be more astonished. Lovely piece of jewlery.
I received a necklace for my birthday. I loved it so much that I ordered 3 more for each of my sisters for Mother’s Day. I also just recently brought another one for one of my friends.
My bracelet is absolutely gorgeous
The smooth exchange of prior order and collection of replacement. No problem at all! Thanks for prompt service.
Beautiful. Great quality and absolutely love them!!! Great customer service!
It was my first time ordering from this company, and I am extremely pleased with the process from beginning to end. After I placed my order, I noticed that I had made an error in the inscription and was a little nervous that it wouldn't be caught in time. Their team responded immediately, acknowledging the change and assured me that it would be corrected. They informed me of each step, and I received my order before it was expected. I would highly recommend purchasing from Theo Grace.
Easy ordering, great quality for the price, reasonable shipping time.
The customer service is excellent. I received an email informing that my delivery had been delayed and offered a discount for my next purchase. I am a repeat customer but this time I bought a bracelet for my mom with her children’s names on it and she loved so much and couldn’t stop smiling looking at it.
The ordering was simple, my gift was shipped out very promptly, and my mom couldn't be happier with her necklace! It's beautiful and wonderful quality.
Overall happy with purchase. Yellow GP is more mustard yellow. No clasp, you just secure on a link. The stamping of the names on the gold bslls could be bolder, hard to read unless you’re really looking closely. It’s a great length and wears well, looks good.
I ordered the Birthstone Necklace. I had my grandchildren’s birth months placed in the necklace. It looks very dainty and nice.it was delivered in a very nice gift box along with a cloth for gold and silver. It was even delivered a day early and the tracking made it nice. I will definitely purchase from this company again.
Customer service is excellent and jewelry is beautiful. Only issues are shipping takes a while and the sizes (in bracelets) vary dramatically.
Based on 40 verified customer reviews, Theo Grace holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.