Theo Grace delivers high-quality personalized jewelry with exceptional customer service, achieving a 4.8/5 rating, though occasional shipping delays and unclear origin sourcing have frustrated a small number of customers.
What customers love
Common concerns
Customers mention
Excellent service and craftsmanship
I love how this necklace arrived, the image is clear and beautiful and the font style they chose for me was spot on. It feels strong and has not caused any allergies so it is of good quality. I would only wish for the chain to be longer
Absolutely beautiful piece of jewellery and perfect memento! Unique design. Shipping is surprisingly fast. Thank you for the excellent service.
I have made 3 purchases in the last month and am so happy with all of the items I received! First bought something for myself and then my best friend!
Delivery and processing was fast. Necklace is stunning. Packaging is perfect.
Not a great experience at all. Not even sure if I will receive what I paid for. The advertisement led me to believe the order would be delivered by Mother's Day and charged a $10 shipping surcharge for delivering by that day. However; I received an email a few days later with a delivery date of 05/15. I reached out to their customer service and received apologies and acknowledgement of my frustrations, and they would try to rush. Today is 05/16 and now I'm being told that the delivery will be another 1-3 days late. I've asked for my money back and at the very least my $10 dollars for the expedited shipping and they offered me a 20% discount on my next order. Pretty sure I won't be ordering anything again from these folks.
I loved the outcome of my order and the engraved names of my babies. The shipping is not that bad, and I honestly just love everything about my order. Thank you for keeping your products as true as you portrayed on your social media.
The ease in customizing jewelry was so refreshing. The ease in payment options was great, and my order was created and shipped so very quickly! The bracelet I bought for my daughter’s 19th bday was prefect! Thank you for a wonderful buying experience!
The timeline on delivery was quick being that it was personalized and it was exactly as pictured.The boxing and packaging was great. This is my second order with them and I will continue to shop with Theo Grace⭐️⭐️⭐️⭐️⭐️
So far so good quality wise, price was on point as well. Very well made and personalized no issues. Thanks!
Based on 40 verified customer reviews, Theo Grace holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.