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ExcellentShopping & Fashion

Theo Grace

theograce.com/
4.8

40 reviews

93%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

Theo Grace delivers high-quality personalized jewelry with exceptional customer service, achieving a 4.8/5 rating, though occasional shipping delays and unclear origin sourcing have frustrated a small number of customers.

What customers love

  • Excellent customer service with quick responses and problem resolution
  • High-quality jewelry at affordable prices with fast shipping
  • Personalization and customization options that exceed expectations

Common concerns

  • Shipping delays that miss advertised delivery dates, particularly for expedited orders
  • Lack of transparency about product origin (Israel sourcing not disclosed on website)

Customers mention

personalized jewelryqualitycustomer servicefast shippingaffordable pricing
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Showing 2 1-star reviews
N
Verified
Nura Alwan
19 May 2026

From Israel for awareness

Ordered a bracelet from there , and it’s good quality !but I got really frustrated as no where says on the website the accessories are coming from Israel but when I received the parcel it explicitly says it’s from Nazareth Israel , which I’m not happy about ! Shame if I need to get it bigger I need to send it back abroad

B
Verified
Bob
16 May 2026

Not a great experience at all

Not a great experience at all. Not even sure if I will receive what I paid for. The advertisement led me to believe the order would be delivered by Mother's Day and charged a $10 shipping surcharge for delivering by that day. However; I received an email a few days later with a delivery date of 05/15. I reached out to their customer service and received apologies and acknowledgement of my frustrations, and they would try to rush. Today is 05/16 and now I'm being told that the delivery will be another 1-3 days late. I've asked for my money back and at the very least my $10 dollars for the expedited shipping and they offered me a 20% discount on my next order. Pretty sure I won't be ordering anything again from these folks.

Theo Grace — Review Summary

Based on 40 verified customer reviews, Theo Grace holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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