Thornley Groves Estate Agents delivers consistently excellent service with a 5.0/5 rating, driven by dedicated property managers who are responsive, professional, and genuinely committed to resolving client issues.
What customers love
Customers mention
Our property manager for the last two years has been Katie Garner and I can only praise her and thank her for her diligence and efficiency with enquiries. She was able to extend our tenancy for us by the exact time we requested to accommodate our upcoming move and we are beyond grateful for the time and energy (and money!) she saved us by preventing an arduous moving process. A big thanks to the Thornley groves team for the help during our tenancy, but particularly to Katie.
Keegan Smith gave us great service- sorted out repairs and reported that the work had been done to property management company as requested. Kept us informed of how the work was progressing - great service!
I've been a client of TG for the best part of 20 years, although recently this didn't seem to matter to the senior management. The glass in my patio door had been broken and I asked TG to source a company to replace it, which they did and duly took £600 from my account. Shortly afterwards, the glass company went bust and the senior management of TG hid behind T&Cs and didn't have the moral character to refund my money. The issue dragged on for over 12 months, until Michelle Cleary became involved and within a matter of weeks, had sourced a reputable company and the glass was replaced. Michelle is an absolute star and never gave up, by demonstrating both application and determination when solving this on-going problem. It's a pity that all those involved previously to this, couldn't show similar qualities. Thankyou Michelle, if it was possible I'd give you 10 stars!
I feel very lucky to have chosen Thornley Groves Estate Agents. Thanks to the team for their support and for responding to my questions so quickly.Special I thanks to Herbert Chong for his patience, attentive listening ,and assistance throughout the process. This is a real estate company that I would highly recommend to everyone.
Katie Garner was very good at quickly responding to my emails and getting me the relevant information I requested.
Based on 20 verified customer reviews, Thornley Groves Estate Agents holds an average rating of 5.0 out of 5 — rated Excellent on ReviewTerminal. 100% of customers gave 4 or 5 stars.