Tobioskits

What customers love

• Exceptional customer service with rapid response times (often same-day) and staff going above expectations to resolve issues
• Portable, compact kit design that is well-packaged and suitable for travel, gifts, and beginners
• Included free tutorials and thoughtfully curated supplies that make watercolor accessible to non-artists

Common concerns

• Frequent missing components in shipments (palettes, brushes, notebooks) requiring customer service intervention
• Poor paint quality that dries in pots, ruins wooden palettes, and cannot be reactivated like standard watercolors
• Return policy discrepancies—website advertises 60-day satisfaction guarantee but company claims 'final sale' status, denying returns