Tobioskits has exceptional customer service that consistently resolves issues quickly, but quality control problems with missing kit components and paint durability are significant concerns that contradict the 4.5/5 rating.
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Customers mention
I bought a kit for my 9 year old granddaughter, who is very creative. I thought this would be a fun tool for her to use outside - small and portable, but with lots of available colors. When the kit came, it was missing the brush-tip for the water brush. I sent an email to customer service and received a reply in just over 24 hours. Within a week, I had not only a replacement water brush, but an additional 3, without an additional charge! To me, that is excellent customer service! As we just received the pieces yesterday, she has not yet used the kit, but she is looking forward to painting this weekend. Thank you, Tobios!
I appreciate the attention to detail with the shipping. It's very fast and informative. Very supportive which is not always the case these days. The watercolor paints are not what I like, but the water brushes are fabulous and the little sketch book is perfect. It's fun to have everything on the ready for an outing and travel. I would recommend the kits for something fun to play with!
Based on 40 verified customer reviews, Tobioskits holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.