Travelovin receives strong praise for its intuitive platform and supportive community, though a small number of customers report serious issues with unresponsive customer service, non-functional website features, and difficulty canceling subscriptions.
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Customers mention
My experience with Travelovin has been incredibly frustrating and disappointing. I have attempted to contact their members service multiple times regarding issues with their website, but my emails have gone unanswered. It's unacceptable for a travel company to have such a lack of communication and a website that consistently fails to function as expected. The core problem lies with their unresponsive members support. When issues arise, members need to be able to reach out and receive timely assistance. Travelovin has completely failed in this regard, leaving me feeling ignored and without any resolution to my complaints. This lack of support is compounded by a website that is clearly not functioning at all. I strongly advise potential travel advisors to reconsider using Travelovin until they address these fundamental issues. A company that cannot maintain a working website or respond to customer complaints is not one to be trusted with your travel plans.
Corporate address in San Francisco doesn't exist, they dont respond to emails and make it impossible to cancel while they continue to charge your credit card. Avoid at all costs!
This is 100% scam. My girlfriend got lured into signing up, hoping to help people book their dream vacation and making a living out of this. Instead she got stuck paying 100 euros per month, with no possibility to cancel. Customer service will not respond to your e-mails, they keep charging your bank account and there's nothing you can do. We are looking for a civil fraud attorney to help us solve this problem.
Based on 40 verified customer reviews, Travelovin holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.