Travis Perkins delivers strong customer satisfaction (4.3/5) driven by exceptional staff and driver performance, though pricing inconsistency and occasional delivery scheduling issues create friction for some customers.
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Had a delivery on 11th May from St Philips branch, and just like to say the driver Andy was professional, friendly, and ensured the materials were placed carefully and in a convenient location on site. All items were delivered in good condition, with nothing missing or damaged, which is always appreciated. Communication leading up to the delivery was clear, and the process felt smooth from ordering through to completion. The recent delivery from Travis Perkins was a very positive experience overall, i would like to see that he received some recognition for his service. Many Thanks Mrs Heath (Yate)
Needed small quantity of bricks to match a damaged wall. Adam, at Travis Perkins Leatherhead went out of his way to help select correct items, sorting through stock to find best match. Nothing was too much trouble, couldn't have been more helpful.
We’re a water feature company and don’t often use Travis Perkins, as one of our other trade accounts is usually closer to the job. We’ve just completed a Chelsea Flower Show garden and used the Battersea branch for this project. Anyone who’s done Chelsea knows the delivery slots are extremely tight, and we had a lot of juggling to do with our deliveries. Harvey at the Battersea branch did an amazing job organising our delivery and making sure it arrived on time, despite us repeatedly changing the available slot due to the logistics of other deliveries. His response time to our email updates was really fast, and he called to confirm everything had been delivered without any issues. I spoke to quite a few people before Harvey to arrange our delivery and everyone was really helpful. Thanks for everything – we’ll definitely use Travis Perkins again.
I have recently started using Travis Perkins and I have to say I am so happy with the service I have received from David Nemeth at the Truro Depot in Cornwall. David has been super helpful, friendly, polite and he goes above and beyond to help. I placed an order with David this week which was delivered today by Giddeon who was equally as brilliant as David. Giddeon represented the company well, was super helpful, polite and friendly. Both David and Giddeon are an asset to the company and its people like these who keep you coming back! Thank you so much to both of you
Fantastic service! So nice to see (after a series of let downs by another recommended company) that it’s possible to get products, a timely delivery and updates. Team from Crewe was amazing and the deliver by John was a dream! Thanks soooooo much, Pete and Gaja from Northwich
I went into Travis Perkins Exeter branch for the first time and i have to say that the staff were extremely helpful. Amy in particular on more than one occasion was very helpful and nothing was to much trouble. When it came to my delivery the guy that delivered to me went above and beyond to position the slabs exactly where I wanted them to go although it meant it was more difficult for him to place them there. I wouldn’t hesitate to return!
Went to TP Bodmin yesterday and ordered some items to be delivered. Counter staff were very helpful and attentive. Delivery was arranged for this morning. Kenny arrived about 8.30 and was really helpful. He carried all that i needed and put either in or just outside of my workshop, going the extra mile with customer service. Very impressed with TP, whole team deserve a mention. Thank you.
WOW merchanting has changed! Just spoken with Dan at Huntingdon who was super helpful and set me up no problem - Good price as well!
I needed some sharp sand to Finnish of a job and called into Travis to collect 15 small bags , I was shocked at the price of £93 , although I'm trader ,I couldn't gets any discount because I didn't have a account with them , had I gone back into Reading selco branch it would have cost me approximately £55. Complete rip off
Jeremy the driver was an absolute diamond. He saved me so much work by dropping the delivery into my back garden. He had to negotiate overhead cables, a 6ft fence and a washing line. It was amazing to see the skill with which he operated the crane. I can't praise him enough.
Yes very good top marks AAA+ all staff trade counter and kitchen and bathroom and yard staff at this company both male and female are very helpful. also the delivery drivers an important part of the company aswell as they have to take stuff to all areas locally and have all the hassle of parking and unloading etc.
Andy from Wolverhampton has just delivered materials for our extension. He was polite and courteous and explained the risks around placing the lorry on our block paved drive and suggested an alternative method of offloading the materials onto a position on the drive, which I was more than happy with. He got the delivery completed efficiently. Andy had a lovely manner about him. Very helpful.
Had a fabulous experience with Craig at the Salford TP depot. Craig was extremely helpful, nothing was to much trouble and everything he did was done super fast. Lovely guy to speak to on the phone too. Couldn't fault him at all. Thanks Craig
Quick to take your money. Website says 'delivery next day' order with confidence.. utter bolks.. Phone call from branch can't deliver for 5 days!! Refund takes forever..
The Tewkesbury branch of Travis Perkins always gives great service. The staff are friendly and happy to help, making each visit easy and pleasant. Whether I go in for supplies or need advice, I am met with a smile and good chat. Richard in sales is especially helpful and cheerful. Jez, the driver, delivers to hard-to-reach places and never complains. The team know their stuff and make sure you get exactly what you need. I recommend this branch if you want good service and a friendly atmosphere.
Based on 40 verified customer reviews, Travis Perkins holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.