Travis Perkins delivers strong customer satisfaction (4.3/5) driven by exceptional staff and driver performance, though pricing inconsistency and occasional delivery scheduling issues create friction for some customers.
What customers love
Common concerns
Customers mention
90 years old and in need of help and sensible suggestions. Along comes big John at Bulwell depot. Listen to my proposals, made alternative excellent suggestion re proposed work. Thank you my friend. Another happy customer Derek Streets
Psychopath lorry driver reported to police I had an incident with a psychopath in a travis Perkins delivery lorry last Friday morning. He was blocking and brake checking me on the one was system at leatherhead. He then moved over into the left hand lane and as I was pulling alongside him he swung the cab to the right trying to hit me. I looked up to see him out the window screaming at me, hurling abuse. I had no idea what he was trying to do and unfortunately I am not up for a physical confrontation as still suffering and in pain from a serious car crash nine years ago, so I mounted the curb to try and get around and away from him. He then drove further to the right to try and push me further onto the pavement. When the lights turned green he continued to drive at me and tried to force me into a lamppost. After I managed to get in front of him he continued to drive up my rear yelling out the window. I decided at this point, as I was already heading in that direction, as it appeared he was also, to go the the leatherhead branch and let his superiors know what he had done. Once we entered the branch all the abuse stopped, he went quiet as a mouse and tried to play the victim. They weren’t interested in taking it seriously and I was escorted out of the building. I am the first to admit that I was being far from polite but who could be after that. As I was being escorted out I said “you’re not going to do anything are you?” the lady said she would “have a chat with our driver!” He has been reported to the police and they said that area is almost certainly covered by cctv so he is screwed. I am going to press for the harshest possible penalty/penalties against him as he is a psychopath and should definitely not be driving any vehicle. He should be having some kind of therapy. Maybe he had forgotten to take his medicine or was drunk and/or coked up
Very helpful staff nothing is to much trouble .All round excellent service . North Walsham Branch .
Poor. DO NOT BUY FENCE PANELS from TP. Sold defective panels and now just getting the run around from the Luton branch. Looks like they sell seconds on the web site.
fantastic and very prompt customer service - Cody couldn't have been more helpful and professional - thank you.
Con merchants, £79 for a dumpy bag of sharp sand and I have a account as a contractor, would not recommend or return.
Absolutely incredible service from the Wallisdown branch. We were let down yesterday by HSS/Speedy Hire however the guy we've spoken to at Travis Perkins today has been nothing other than amazing, thank you so much - literally saved us.
Price in Travis Perkins are lottery. Because one seller was selling items by £13 next day this same store, this same items cost me £24 it's a joke 🤣 You never know how much you need to pay. Because different sellers have different prices. Different between 100% of Joke it's the worst and the most lazy stuff in this country Hate your service and lottery of prices.
Gavin from Hamworthy arrived slightly before time slot for the delivery of sub base, but was cheerful and upbeat, very professional. Took challenges of reversing down our road in his stride, and placed the delivery of the 800 kg bags exactly where needed. Couldn't have been more helpful.
Jeremy was an absolute star with delivering the tonne bag of flint. As we live down a single track lane, deliveries can be very awkward, but with both patience and skill he managed to manoeuvre the lorry to offload directly into our garden. Meaning no need for me to do numerous wheelbarrow trips. On top of that, he was very polite and friendly...a credit to Travis Perkins
Tim and Ian have loaded the van before I have got out and told them what I want, top lads
Website is a little glitchy but I only have praise for the speed of delivery and politeness/efficiency of the delivery drivers today and last week. Thank you very much TP Maidenhead.
Just had a delivery from T.P. at Barry in South Wales. The delivery itself was prompt and on time, but it was the T.P. operative that impressed the most. Name of Lewis I think, polite, and very helpful, went out of his way to complete the delivery. I would recommend this supplier in a world where poor service elsewhere is commonplace.
I used one of the Bournemouth branches and paid for a delivery on Wednesday to be delivered on Friday only to get a call on Corday saying it can only be delivered Monday. I then had to take some items of the list as I needed them asap to not even get my money refunded after they said they would so now I have to chase around for it.
Tim + lan at your conglton branch very helpful as always all the staff at conglton friendly nothing to much trouble for them
Based on 40 verified customer reviews, Travis Perkins holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.