Travis Perkins delivers strong customer satisfaction (4.3/5) driven by exceptional staff and driver performance, though pricing inconsistency and occasional delivery scheduling issues create friction for some customers.
What customers love
Common concerns
Customers mention
fantastic and very prompt customer service - Cody couldn't have been more helpful and professional - thank you.
Absolutely incredible service from the Wallisdown branch. We were let down yesterday by HSS/Speedy Hire however the guy we've spoken to at Travis Perkins today has been nothing other than amazing, thank you so much - literally saved us.
Gavin from Hamworthy arrived slightly before time slot for the delivery of sub base, but was cheerful and upbeat, very professional. Took challenges of reversing down our road in his stride, and placed the delivery of the 800 kg bags exactly where needed. Couldn't have been more helpful.
Jeremy was an absolute star with delivering the tonne bag of flint. As we live down a single track lane, deliveries can be very awkward, but with both patience and skill he managed to manoeuvre the lorry to offload directly into our garden. Meaning no need for me to do numerous wheelbarrow trips. On top of that, he was very polite and friendly...a credit to Travis Perkins
Tim and Ian have loaded the van before I have got out and told them what I want, top lads
Website is a little glitchy but I only have praise for the speed of delivery and politeness/efficiency of the delivery drivers today and last week. Thank you very much TP Maidenhead.
Just had a delivery from T.P. at Barry in South Wales. The delivery itself was prompt and on time, but it was the T.P. operative that impressed the most. Name of Lewis I think, polite, and very helpful, went out of his way to complete the delivery. I would recommend this supplier in a world where poor service elsewhere is commonplace.
Tim + lan at your conglton branch very helpful as always all the staff at conglton friendly nothing to much trouble for them
We can always rely on the experienced Travis Perkins branch manager Steve Vaughan at Barry to get what we need. We were let down by another branch and Steve got it sorted. Steve arranged that We collected from the Pontypridd branch. It was showing as in stock, and proved that it was actually on the shelf, and the yard boys were very polite and very helpful. Thank you all
I don't do a lot of DIY these days so rarely in, however after a product issue today, no chance to get in and in desperate need, I called the Leek branch, spoke to Alex and within minutes the issue was sorted, I can now crack on with the job. Too marks sir, thank you.
I was looking for supplies to help with my garden transformation and was struggling to find the right materials. I call Travis Perkins Pocklington which is my local branch, Brett was very helpful advising me of the things I would need and I sourced everything I required to make my garden beautiful again. Thanks again to Brett and the team, would 100% recommend.
By far best Travis’s Perkins I’ve used staff are amazing yard staff are always friendly and helpful Lewis rich nick and Craig have been unbelievable I couldn’t recommend this Travis more from hire to deliveries they have been amazing Travis Perkins Bognor west sussex
Ian and Tim on the yard are excellent, they get you loaded very fast and efficiently. Olly the driver is really good at getting materials where you want them, even helping to carry plasterboards into the house. Ryan, the manager is very attentive and great with pricing. All in all, a great team. Highly recommended
What lovely stuff at Borehamwood, just had sleepers delivered Matthew what a nice driver look after him
We had such a great experience with Travis Perkins! They were incredibly helpful in supporting our school project, kindly donating materials which made a real difference for us. The highlight for the children was definitely when they brought their truck along – they absolutely loved seeing it up close. We’re so grateful for their support!
Based on 40 verified customer reviews, Travis Perkins holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.