Travis Perkins delivers strong customer satisfaction (4.3/5) driven by exceptional staff and driver performance, though pricing inconsistency and occasional delivery scheduling issues create friction for some customers.
What customers love
Common concerns
Customers mention
We can always rely on the experienced Travis Perkins branch manager Steve Vaughan at Barry to get what we need. We were let down by another branch and Steve got it sorted. Steve arranged that We collected from the Pontypridd branch. It was showing as in stock, and proved that it was actually on the shelf, and the yard boys were very polite and very helpful. Thank you all
I don't do a lot of DIY these days so rarely in, however after a product issue today, no chance to get in and in desperate need, I called the Leek branch, spoke to Alex and within minutes the issue was sorted, I can now crack on with the job. Too marks sir, thank you.
I arranged a delivery for after 12 on a certain day and was told that was fine. The day in question arrives and I get a message stating that the delivery would be between 8 and 10am. I called the office in Andover and was told that after 12 is all booked up. Useless.
I was looking for supplies to help with my garden transformation and was struggling to find the right materials. I call Travis Perkins Pocklington which is my local branch, Brett was very helpful advising me of the things I would need and I sourced everything I required to make my garden beautiful again. Thanks again to Brett and the team, would 100% recommend.
By far best Travis’s Perkins I’ve used staff are amazing yard staff are always friendly and helpful Lewis rich nick and Craig have been unbelievable I couldn’t recommend this Travis more from hire to deliveries they have been amazing Travis Perkins Bognor west sussex
Ian and Tim on the yard are excellent, they get you loaded very fast and efficiently. Olly the driver is really good at getting materials where you want them, even helping to carry plasterboards into the house. Ryan, the manager is very attentive and great with pricing. All in all, a great team. Highly recommended
What lovely stuff at Borehamwood, just had sleepers delivered Matthew what a nice driver look after him
We had such a great experience with Travis Perkins! They were incredibly helpful in supporting our school project, kindly donating materials which made a real difference for us. The highlight for the children was definitely when they brought their truck along – they absolutely loved seeing it up close. We’re so grateful for their support!
Great branch, everyone is always very helpful, especially Tim and Ian.
This is the best Travis in Cheshire the lads in the yard go the extra mile to help make the customer experience shine! Big shout out to Tim and the boys
Based on 40 verified customer reviews, Travis Perkins holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.