Trueform Concrete delivers exceptional products and service with a 4.8/5 rating, earning consistent praise for customer support and quality craftsmanship, though one customer experienced significant installation miscommunication.
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Customers mention
Love, Love, Live my table!
High quality product, delivery took a bit longer than expected
Overall, it was a good experience. If you have a straightforward need for a concrete sink, the experience is good. Custom requests are very expensive. Customer service was great.
One of the best. I love working with the Trueform team. They are so helpful and make life so easy. Especially when your crew loves to lose brackets, etc. AWESOME!
Honestly, at first was immediately taken back because their customer service was lacking. Hard to get in touch with and I had to go through multiple people just to order my product. Once ordered, I asked their employee how the sink was mounted and he told me that the sink would be mounted by two brackets that are attached to the wall. I clarified with them, outside of the wall or inside on the studs, and they said that the sink could be mounted from the finished wall. Once the bracket and sink came in, we quickly found out that the sink bracket needed to be attached to the studs inside of the wall and at specific measurements. None of which was told to me. The contractor had to remove the finished tile and drywall on the wall so that we could install the brackets. He has since back-charged me over a thousand dollars. When I brought this to their attention, it was dismissed as our fault and basically, "oh well you cant prove what we said, so we arent at fault". Very Unprofessional through out the process. They also need a new bracket system, their current bracket doesnt fasten the sink, it only holds it up --- not very secure.
I must say they were great! did not only as they said but made it look great and very nice sink. Planning now to only purchase from them when I need such a sink and the quality made me look good. Don Plato
fabulous customer service and I love my sink!!!
From the moment the order was placed to the expert delivery I have been very satisfied. I absolutely love my vanity and anyone who sees it is more than impressed. It is solid quality, just stunning. Thank you!
you guys are great!!! Keep up the good work :)
Great customer service, great product, shipped on time! Really nice, helpful people.
Based on 40 verified customer reviews, Trueform Concrete holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.