Trueform Concrete delivers exceptional products and service with a 4.8/5 rating, earning consistent praise for customer support and quality craftsmanship, though one customer experienced significant installation miscommunication.
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Honestly, at first was immediately taken back because their customer service was lacking. Hard to get in touch with and I had to go through multiple people just to order my product. Once ordered, I asked their employee how the sink was mounted and he told me that the sink would be mounted by two brackets that are attached to the wall. I clarified with them, outside of the wall or inside on the studs, and they said that the sink could be mounted from the finished wall. Once the bracket and sink came in, we quickly found out that the sink bracket needed to be attached to the studs inside of the wall and at specific measurements. None of which was told to me. The contractor had to remove the finished tile and drywall on the wall so that we could install the brackets. He has since back-charged me over a thousand dollars. When I brought this to their attention, it was dismissed as our fault and basically, "oh well you cant prove what we said, so we arent at fault". Very Unprofessional through out the process. They also need a new bracket system, their current bracket doesnt fasten the sink, it only holds it up --- not very secure.
Based on 40 verified customer reviews, Trueform Concrete holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.