Typology delivers effective skincare and makeup products that genuinely work for many customers, but a restrictive no-return policy combined with frequent shade-matching failures and inconsistent customer service create significant friction, resulting in a polarized 3.6/5 rating.
What customers love
Common concerns
Customers mention
I absolutely am in love with typology so far! I have had insane peeling on my fingers and have tried hundreds of hand creams etc and nothing worked. Then I tried typology repairing cica balm and the lipid replenishing balm and wow. It’s been less than a week and it’s almost completely healed. Was so happy with it placed another order already to try more products!! My only complaint is that it takes a little time to get the products.
I love the tinted serum it makes my skin look healthy and not like your wearing any makeup also i feels like your not wearing makeup
Scam company. Makeup is mid at best. They try to scam U.S. consumers with a subscription and refuse to cancel it when requested!
I love their tinted serum and have bought it a few times. The last one I bought was unfortunately stuck in the sorting center of the Danish post office for a month. When I contacted Typology, they straight away send me a new one with no extra cost. Francia from customer service was really nice and helpful. Will definitely recommend 😊
I’ve loved everything from Typology! In addition to the skincare I’ve been using for months, I recently got the hair care line and this brand just never lets me down. I struggled with dull/dehydrated skin, mild wrinkles, discoloration, and dry and dull hair. No more. I wear no makeup or their tinted care daily and confidently. I never did before.
My experiences in dealing with Typology teams has been abysmal. The owner as well, as I cc’d him directly through email on the issues I have experienced with his team. The company itself if penny wise, pound foolish and needs a real lesson in professionalism with a focus on customer retention. You know, the customers that keep them in business? I have been a customer for almost two years. My first interaction with their team, a few months ago, was over concealer being mis-packaged/labeled. I brought the issue to customer service with photos to demonstrate that what I received was the wrong color inside of the correctly labeled/ordered tube. After weeks of frustrating back and forth, proving that they had made a mistake in manufacturing/packaging, the best they could do was send me a $17 discount on my NEXT order. Not a replacement, as they should have done, a discount on my NEXT expenditure. All I really wanted an assurance that my next order would be correct, that they looked into the issue and if it wasn’t, they would prepay for return shipping. They wouldn’t do that. If the next order received had the same issue, I would be responsible to pay that return shipping cost. I took another chance and placed another order almost two weeks ago. It was supposed to arrive in three days. I received a few emails telling me my order was delayed and they were working on it. I looked into the reason for myself after the last email with the tracking provided. The tracking showed that a label was created but the package sat in their Pennsylvania warehouse and never made it to the post office. Someone in their warehouse made a mistake. I alerted the company and asked if they could send out a new order express shipping. They ignored that request and sent me now a $20 credit towards my NEXT purchase with a three month expiration date. An expiration date? My order is now on its way now, presumably by horseback because it won’t be received for another week, from Pennsylvania. I’m in Florida. Had they done the right thing here, and sent out a new order express, as I requested and what they should have done on their own once realizing THEIR MISTAKE, this customer would have remained a customer. I won’t be receiving the order I placed on 12/21 until 1/5 and AGAIN it’s not coming from France, it’s was shipped two days ago from Pennsylvania. Pennsylvania NOT FRANCE people, despite their claims AND they chose the slowest and cheapest shipping method available. Penny wise… in other words cheapskates. The irony is that my order was two dollars shy of their recent Christmas offer-spend $80 and receive free EXPRESS shipping. As far as their products go my opinions are mixed. My first order was close to $200, using their diagnostic tool. All of what was recommended, serums, face wash, cleansing oil, etc., were a bust and don’t live up to their claims with the exception of the 9 ingredient moisturizer, (which works well and has a light texture, except it isn’t non-comedogenic). The concealer works well and blends well but the tube packaging is wasteful and messy. A lot of the product that you’re paying for winds up oozing out if the cap isn’t put back on immediately or tight enough and then wasted. It also gets wasted because you can’t get it all out of the tube, like you could with a traditional bottle. Terrible design. Wasteful. Fingers crossed that this order for concealer will be the correct color inside of the correctly labeled tube and I can be done with two bit, low class, sorry to say sh!t show, Typology. Such a shame. Update 1/14/26 Typology has now made matters worse by resorting to LYING to the public here about the mistake that they made in their reply to my honest review. They are now blaming the post office for their mistake while trying to make me appear as unreasonable. Truly pathetic. I’m unable to affix a screenshot here of the tracking to show that my order sat on someone’s desk or in someone’s car for eight days in PENNSYLVANIA NOT FRANCE until I alerted them on 12/30 and it was only then, that they brought it to the post office BUT here’s the copy of tracking to prove they’re now lying. They also never provided me with any “solutions”. New low. USPS “Your item arrived at our LANCASTER PA DISTRIBUTION CENTER origin facility on December 30, 2025 at 11:50 am. The item is currently in transit to the destination- • Arrived at USPS Regional Origin Facility LANCASTER PA DISTRIBUTION CENTER December 30, 2025, 11:50 am • Accepted at USPS Origin Facility NORTHAMPTON, PA 18067 December 30, 2025, 10:35 am • Shipping Label Created, USPS Awaiting Item NORTHAMPTON, PA 18067 December 22, 2025, 4:27 pm
I love the Typology make up but i have to say the bottle pipette device is really putting me off purchasing again - it rarely works and there is so much wastage - i end up having to tip the bottle up onto my hand then often too much comes spilling out! Please change the bottles!!!! I love this brand but this is not a good customer experience
I bought a lip oil and the illuminator but for the price of 50€ for 2 x 15ml (equivalent to a varnish) it's not worth it. I feel like I've been ripped off. There are other brands that are just as clean and much cheaper. You mainly pay for the branding. I've tried them but I won't be ordering again.
Quick shipping given it comes from afar. The tinted serum is lovely and a lot goes a long way. Please add spf to it! The concealer is fabulous to cover up some red in my cheeks. The lip oil is nice however wish it had more staying power.
Always trying new products and I think Ive found the line that Im going to be using for a while. I just turned 60 so Im very conscious of the sagging and fine lines. I love that a little of the products go a long way. Also the customer service is great. I ordered the tinted serum in the wrong shade and I was able to return it for a full refund. The shade I exchanged it for is a perfect match! The only thing I would request is a SPF in the tinted serum of 30-45. Thanks so much for a great product. Michele
Based on 40 verified customer reviews, typology.com holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.